Patient Care Coordinator

UnitedHealth Group • Las Vegas, NV

29d • $18 - $32 • Onsite

About The Position

Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration, and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)
We are looking for a Patient Care Coordinator in our Henderson, NV Office. A Patient Care Coordinator works cooperatively with all members of the care team and supports the vision of the Positive Patient Experience (PPE), answers phones, responds appropriately and routes calls as needed, responds appropriately and timely to patients request regarding appointments or exams, reviews referrals/orders for appropriateness and scan, create, protocol, tasking, and scheduling. Schedules appointments telephonically, inbound, and outbound, schedules appointments according to scheduling guidelines, policy and procedures, department productivity and quality standards and resolves routine to moderately complex issues, refers to supervisor when appropriate.
Work hours: 8:00 am to 5:00pm Monday - Friday
Location: 2300 West Charleston, Las Vegas, NV

Requirements

• High School Diploma/GED (or higher) OR 2+ years of medical office experience
• 2+ years of medical office experience
• 2+ years of customer service experience
• 2+ years of EMR experience
• Intermediate level of proficiency with Microsoft Word, Excel, and PowerPoint

Nice To Haves

• 1+ years of experience checking in patients
• Medical Terminology
• Bilingual (English/Spanish)

Responsibilities

• Greet and address all patients/guests to clinics
• Check-in patients utilizing EMR
• Collecting new patient information
• Collecting patient copay/coinsurance balances
• Scheduling patient office/infusion appointments
• Verifying insurance eligibility and benefits
• Other tasks related to this position

Benefits

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees