Patient Care Coordinator, Rheumatology, (San Rafael), Full-Time, days

MarinHealth•Willmar, MN

20h•$24 - $34

About The Position

The Patient Care Coordinator performs all clerical duties required to complete patient appointment/procedure scheduling, phones, and performs other related activities. S/he will respond to patients in a timely manner. S/he will provide exceptional customer service, including courteous, helpful, accurate, and proactive communication and problem-solving for patients to ensure that their health care is provided in the most effective and timely manner possible

Requirements

High school diploma or General Educational Development (GED) certificate required.
One (1) years of progressive responsibility and directly related work experience.
Experience with, and proficiency in, electronic medical records
Computer proficiency: Microsoft Office.

Nice To Haves

Completion of business school or related training, including computer courses preferred.
Medical Assistant certification preferred.
Use of EPIC software a plus.
Bi-lingual in Spanish desired.

Responsibilities

Answers multiple phone calls; responding to customer requests including, and not limited to cross-departmental appointment scheduling, screening and routing calls, takes messages and forward as appropriate
Responsible in calling Insurance/Payers to check for eligibilities and acquiring prior authorizations for scheduled services
Communicate with providers regarding scheduling preferences, and ability to respond to urgent patient needs in accordance with established departmental protocol
Provide doctor-patient support using reference documents and online knowledge base tool
Participates actively in the achievement of organizational and departmental goals
Carry out various administrative tasks, including maintaining information and paging directory databases, and processing internal forms
Utilize all functionality of the telephone system and electronic medical records system in performing assigned job tasks
Resolve patient problems of a limited scope and complexity.
Observes confidentiality and decorum in conversation and behavior.
If MA qualified, may perform medical assistant duties if needed.