Patient Care coordinator

Hospital for Special Surgery•New York, NY

41d•$27 - $41•Onsite

About The Position

How you move is why we’re here. ® Now more than ever. Get back to what you need and love to do. The possibilities are endless... Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize the abundant opportunities for growth and success. If this describes you then let’s talk! HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment. Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise. Emp Status Regular Full time Work Shift Day (United States of America) Compensation Range The base pay scale for this position is $26.65 - $40.87. In addition, this position will be eligible for additional benefits consistent with the role. The salary of the finalist selected for this role will be determined based on various factors, including but not limited to: scope of role, level of experience, education, accomplishments, internal equity, budget, and subject to Fair Market Value evaluation. The hiring range listed is a good faith determination of potential compensation at the time of this job advertisement and may be modified in the future. What you will be doing Position Competencies Patient Service & Communication: Answers phones, voicemails and electronic messages. Greets patients courteously, clearly, and efficiently. Demonstrates empathy, professionalism, and respect in all patient interactions. Ensure timely communication via phone, email, or in-person regarding appointments, instructions, and follow-ups. Handles patient concerns calmly and appropriately escalate concerns to clinical staff when necessary. Provides clear and timely communication to patients regarding scheduling, follow-up appointments, and general inquiries. Scheduling & Coordination: Assist with appointments scheduling, notify patient of changes or cancellations. Communicate effectively with other administrative staff and clinical teams to ensure smooth patient flow. Prioritize tasks to meet patient and provider needs in a timely manner. Minimizes scheduling conflicts and delays through careful calendar management. Oversees supply inventory and equipment maintenance. Appropriately opens and follows through on purchase orders for supplies and medications. Technical & Systems Proficiency: Proficient in the use of electronic medical records systems (e.g., Epic) and navigate scheduling, billing, and Microsoft Office software with competence. Operates phones, scanners, copiers, printers, and other front-desk technology efficiently. Reports malfunctions and follow proper procedures for service requests or downtime. Learns and adapts to new systems and technologies relevant to office operations. Office Workflow & Operational Efficiency: Follows through on key administrative tasks, including monitoring office pool messages/phone answer rates. Thoroughly understand all administrative/operational functions in the practice. Performs data entry and documentation related to appointments, patient communication, and operational tracking Proactively organizes daily office functions to support smooth administrative/clinical flow and minimize operational disruptions. Behavioral & Leadership Competencies: Front Line Manager Performance Mindset: Demonstrates critical thinking while supporting the team to solve day-to-day challenges impacting their work. Is adaptable and flexible when facing challenges and opportunities. Actively engages in recommending process improvements, and encourages team members to do the same. Sets clear expectations and holds team accountable. Doesn’t avoid difficult conversations. Communication: Communicates in a clear and organized manner that achieves desired results. Speaks and writes professionally and respectfully. Listens actively and empathetically. Cascades information accurately and appropriately. Collaboration: Builds trusted relationships with colleagues that enable desired work outcomes. Works collaboratively to resolve issues or conflicts and escalates when appropriate. Invites feedback and provides effective feedback to others. Is open to others' ideas and points of view. Empowerment: Identifies opportunities and needs and takes on new responsibilities. Speaks up and shares ideas, creating an environment that encourages the team to do the same. Delegates work effectively, trusting others versus doing the work for others. Engagement: Cares about the mission of HSS. Actively participates in meetings and interactions with colleagues and/or patients. Demonstrates a desire to learn and grow. Models behaviors expected of team members. Actively supports their teams to strike a balance between engagement and well-being. Adherence to HSS Policies: Respects and holds self and/or others accountable to following HSS Policies and Code of Conduct. (Examples: Time and Attendance, Professionalism, Safety, Privacy, and a commitment to providing or supporting service excellence to patients.)

Requirements

Associates degree required
5 plus years physician office experience may be considered in lieu of Associates degree.
Previous experience in physician office or like service focused environment is required.

Nice To Haves

Detail oriented with ability to follow directions and identify issues to be escalated and followed-through.
Strong computer skills including familiarity with EMR or other related software programs.
Ability to work in a flexible and fast-paced environment.
Ability to contribute and work collaboratively as part of a team.
Experience with Epic preferred; knowledge of healthcare and health insurance as well as familiarity with medical terminology, highly desirable.

Responsibilities

Answers phones, voicemails and electronic messages.
Greets patients courteously, clearly, and efficiently.
Demonstrates empathy, professionalism, and respect in all patient interactions.
Ensure timely communication via phone, email, or in-person regarding appointments, instructions, and follow-ups.
Handles patient concerns calmly and appropriately escalate concerns to clinical staff when necessary.
Provides clear and timely communication to patients regarding scheduling, follow-up appointments, and general inquiries.
Assist with appointments scheduling, notify patient of changes or cancellations.
Communicate effectively with other administrative staff and clinical teams to ensure smooth patient flow.
Prioritize tasks to meet patient and provider needs in a timely manner.
Minimizes scheduling conflicts and delays through careful calendar management.
Oversees supply inventory and equipment maintenance.
Appropriately opens and follows through on purchase orders for supplies and medications.
Proficient in the use of electronic medical records systems (e.g., Epic) and navigate scheduling, billing, and Microsoft Office software with competence.
Operates phones, scanners, copiers, printers, and other front-desk technology efficiently.
Reports malfunctions and follow proper procedures for service requests or downtime.
Learns and adapts to new systems and technologies relevant to office operations.
Follows through on key administrative tasks, including monitoring office pool messages/phone answer rates.
Thoroughly understand all administrative/operational functions in the practice.
Performs data entry and documentation related to appointments, patient communication, and operational tracking
Proactively organizes daily office functions to support smooth administrative/clinical flow and minimize operational disruptions.
Demonstrates critical thinking while supporting the team to solve day-to-day challenges impacting their work.
Is adaptable and flexible when facing challenges and opportunities.
Actively engages in recommending process improvements, and encourages team members to do the same.
Sets clear expectations and holds team accountable.
Doesn’t avoid difficult conversations.
Communicates in a clear and organized manner that achieves desired results.
Speaks and writes professionally and respectfully.
Listens actively and empathetically.
Cascades information accurately and appropriately.
Builds trusted relationships with colleagues that enable desired work outcomes.
Works collaboratively to resolve issues or conflicts and escalates when appropriate.
Invites feedback and provides effective feedback to others.
Is open to others' ideas and points of view.
Identifies opportunities and needs and takes on new responsibilities.
Speaks up and shares ideas, creating an environment that encourages the team to do the same.
Delegates work effectively, trusting others versus doing the work for others.
Cares about the mission of HSS.
Actively participates in meetings and interactions with colleagues and/or patients.
Demonstrates a desire to learn and grow.
Models behaviors expected of team members.
Actively supports their teams to strike a balance between engagement and well-being.
Respects and holds self and/or others accountable to following HSS Policies and Code of Conduct.