Patient Care Coordinator

UnitedHealth Group • Lake Success, NY

7d • Onsite

About The Position

Optum NY/NJ is seeking a Patient Care Coordinator to join their team in Lake Success, NY. Optum is a clinician-led care organization focused on improving healthcare. As part of the Optum Care Delivery team, the Patient Care Coordinator will contribute to making healthcare better for everyone, supported by the clinical resources, data, and global organization of Optum. The role offers an exceptional career path and empowers employees to live their best life at work and at home, advancing community health and contributing new practice ideas. Lake Success Gastroenterology, part of Optum, has an immediate opening for a friendly, patient-focused, and detailed-oriented Patient Care Coordinator. This role is responsible for completing set processes and protocols, working cooperatively with the care team to support the organization's vision and mission, delivering excellent customer service, adhering to Lean processes, and supporting teams in meeting financial, clinical, and service goals.

Requirements

• High School Diploma/GED
• 1+ years of experience working in healthcare and/or medical office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays, and maintaining medical records or Healthcare experience
• Ability to travel 10% of the time to cover other offices if needed

Nice To Haves

• 1+ years of computer proficiency experience in Microsoft Office
• Experience working with an electronic health record (EPIC)
• Knowledge of Medical terms
• Ability to work independently and maintain good judgment and accountability
• Demonstrated ability to work well with health care providers
• Strong organizational and time management skills
• Ability to multi-task and prioritize tasks to meet all deadlines
• Ability to be empathetic and kind towards patients
• Ability to work well under pressure in a fast-paced environment
• Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others

Responsibilities

• Obtain accurate and updated patient information, such as name, address, insurance information and referral documentation
• Perform insurance verification on the date of service
• Obtain patient signatures for required documents
• File, fax and maintain medical records
• Checks in and checks out patients throughout the multi-specialty suite
• Confirms and schedules appointments
• Verify eligibility and obtain authorization from insurance companies
• Ability to discuss with patient and caregiver questions, instructions, facility, medical clearance, dates for procedures
• Planning and building the procedure schedules, and confirming the patients on the schedules
• Collects co-payments and patient balances according to OPTUM payment guidelines
• Ability to maintain a work queue list- complete any pending actions ie referrals, scheduling appointments
• Confirms and schedule appointments
• Answering incoming and outgoing telephone calls promptly and courteously
• Performs certain follow-up services for patients in a prompt and courteous manner, such as scheduling specialist appointments, scheduling follow-up appointments and obtaining copies lab results or specialist reports
• Adhere to the standards identified via Sparq regarding Optum Employee Policies
• Work cohesively with fellow employees to achieve specific team goals
• Comfortable working in high pace environment
• Participate in planning, coordinating, and implementing care in conjunction with the multidisciplinary team in accordance with the Plan of Care
• Assure the continuity of care through scheduling and tracking systems
• Provide effective communication to patient / family team members and other health care professionals as evidenced by documentation, case conferences, communication notes, and evaluations
• Comply with administrative policies to ensure quality of care
• Demonstrate precision and efficiency in scanning documents and monitoring the fax server, retrieving and / or scanning documents and assigning to the appropriate electronic chart
• Keep abreast on current medical requirements relevant to their position, which includes maintaining patient confidentiality and abiding by all HIPAA and OSHA requirements
• Ability to cover other offices as needed
• Performs other duties as assigned

Benefits

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees