Patient Care Coordinator

CCRM Fertility • Boston, MA

454d • $56,160 - $62,400

About The Position

The Patient Care Coordinator at CCRM Fertility plays a crucial role in facilitating communication between clinical staff and patients, ensuring that all aspects of patient care, including expenses and administrative needs, are effectively coordinated. This position is integral to the fertility treatment process, providing support to nursing staff and assisting with patient appointments and follow-ups. The coordinator will also be responsible for tracking patient consent forms and lab work, educating new patients, and maintaining compliance with HIPAA regulations.

Requirements

• High School Diploma or equivalent required.
• Medical Assistant Certification or equivalent preferred.
• Experience in reproductive medicine or Women's health preferred.

Responsibilities

• Serve as a liaison between clinical staff and patients to coordinate expenses, clinical care, and administrative needs.
• Assist the RN with new patient appointments and provide support to the nursing staff.
• Initiate checklist and chart audit and provide to RN once patient plan is established.
• Track and audit all patient consent forms, alert RN of any deficiencies, and conduct patient follow-up for any missing consents or labs.
• Track patient workup to ensure current preconceptual labs, communicable testing, pap smear, annual exam, and mammogram (if applicable) are complete.
• Send abnormal labs/preconceptual labs to RN for physician review.
• Educate new patients after initial consultation with physician, prior to discharge, and refer to the primary nurse if immediate cycling is anticipated.
• Coordinate treatment plans with RN and physician to monitor testing and treatment cycle and schedule appointments according to treatment protocol.
• Release/obtain medical records to/from patients, authorized providers, and insurance carriers; maintain compliance with HIPAA laws and regulations.
• Maintain physician correspondence for new patient referrals, graduating patients, clinical notes, embryo transfer follow-ups, pregnancy outcomes, and birth congratulations.
• Monitor out-of-town patient lab work and results.
• Coordinate with nursing team to ensure lab work/results are recorded in chart.
• Monitor IVF treatment process and ensure timely patient flow.
• Assist Nurse Manager with situations and patient issues as needed.

Benefits

• Commuter assistance
• Health savings account
• Paid holidays
• Disability insurance
• Health insurance
• Dental insurance
• Flexible spending account
• Paid time off
• Employee assistance program
• Vision insurance
• 401(k) matching
• Life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED