Patient Care Coordinator

UnitedHealth Group • Spokane, WA

99d • $20 - $35 • Onsite

About The Position

Optum Home & Community Care, part of the UnitedHealth Group family of businesses, is creating something new in health care. We are uniting industry-leading solutions to build an integrated care model that holistically addresses an individual's physical, mental and social needs - helping patients access and navigate care anytime and anywhere. As a team member of our Senior Community Care (SCC) product, we work with a team to provide care to patients at home in a nursing home, assisted living for senior housing. This life-changing work adds a layer of support to improve access to care. We're connecting care to create a seamless health journey for patients across care settings. Join us to start Caring. Connecting. Growing together. This position is full-time, Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:30am - 3:30pm. It may be necessary, given the business need, to work occasional overtime. We offer 8 weeks of paid training. The hours during training will be 7:30am to 3:30pm, Monday - Friday.

Requirements

• High School Diploma / GED
• Must be 18 years of age OR older
• 1+ years of experience analyzing and solving customer problems
• 1+ years of experience working in the health care industry
• 1+ years of experience working with medical terminology
• Valid Driver's License
• Ability to keep all company sensitive documents secure
• Dedicated work area established that is separated from other living areas that provides information privacy
• Residing in a location that can receive a high-speed internet connection
• Ability to work full-time, Monday - Friday with flexibility to work any of the 8-hour shift schedules during normal business hours

Nice To Haves

• Experience working with health care insurance
• Experience in a hospital, physician's office or medical clinic setting
• Clerical or administrative support background or experience working in a call center environment
• Experience working with Medicare and/or Medicaid Services

Responsibilities

• Act as a Subject Matter Expert for other team members
• Manage the intake of members or the admission/discharge information post notification
• Work with hospitals, clinics, facilities and the clinical team to manage requests for services
• Manage the referral process, processing incoming and outgoing referrals and prior authorizations, including intake, notification and census roles
• Resolve inquiries from members and/or providers
• Deal positively with members and providers in sometimes challenging circumstances
• Be the 'go-to' resource for information

Benefits

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Insurance Carriers and Related Activities
• Education Level: High school or GED