Patient Care Coordinator/Scheduler - Licensed Practical Nurse (LPN)

Soleo Health•Dublin, OH

About The Position

Soleo Health is seeking Patient Care Coordinator/Scheduler to support our Specialty Infusion Pharmacy in Dublin, OH. Join us in Simplifying Complex Care! Licensed Practical Nurse (LPN) required. The Patient Care Coordinator/Scheduler is responsible for data entry of clinical information into clinical management system to allow for billing, coordinating the scheduling activities and associated tasks for the nursing department including but not limited to Inter-agency care coordination, responding to all incoming calls, promoting agency programs, providing information and processing referrals. This position requires skill in planning, organizing, and coordinating the delivery of patient care by all staff personnel. This position is responsible for ensuring that the schedules are maintained accurately and efficiently for all patient care teams.

Requirements

Licensed Practical Nurse (LPN) or Licensed Vocational Nurse (LVN) required
Prior healthcare scheduling experience required
Home infusion experience required
Strong communication skills
Ability to prioritize and multitask.
Basic computer skills including Microsoft Excel, Word, Outlook
CPR Plus application experience preferred

Nice To Haves

Must have knowledge of general infusions and medical terminology
Healthcare scheduling experience preferred

Responsibilities

Receive medication referrals and collect insurance information through various methods.
Proficient data entry and generating daily office communications.
Contact referral sources, patients, or prescriber’s offices to obtain additional information required for verification of benefits or prior approvals.
Place outbound calls to patients or doctor’s offices to notify them of care status.
Collaborate with prescribers to facilitate payor denial appeals.
Act as a single point of contact for all referral activity with internal customers, manufacturers/HUBs, patients, prescribers, and referral sources.
Provide exceptional customer service to external and internal customers, resolving requests in a timely and accurate manner.
Ensure appropriate notification of patients regarding financial responsibility, benefit coverage, and payor authorization for services.
Serve as the main point of contact for the nursing department, demonstrating the ability to multi-task and remain calm under pressure.
Coordinate and plan scheduling activities for the nursing department, ensuring accuracy and efficiency.
Demonstrate knowledge of the geographical area for efficient scheduling and coordination of nursing visits.
Clearly communicate patient needs for external agency support, when necessary, to ensure timely care.
Collaborate with internal departments and external partners to promote, foster, and maintain optimal relationships across departmental and company lines.
Support client satisfaction at a level that ensures account retention.