Patient Care Coordinator (Orthopedic Surgery)

University of California • Santa Monica, CA

127d • $29 - $42

About The Position

Our UCLA Health Santa Monica Hospital is seeking to hire a full-time Patient Care Coordinator to join our Orthopedic Surgery Department. You will provide administrative and academic support to ensure a smooth patient-centered experience for our Sports Medicine Physicians.

Requirements

• Previous experience in a medical office setting
• Working knowledge of Medi-Cal, HMO's, PPO's, third party payors, etc., authorizations and eligibility requirements and regulations
• Knowledge of Microsoft Word, Outlook e-mail and basic knowledge of PC applications
• Ability to operate Dictaphone equipment and transcribe medical reports, manuscripts, etc.
• Skill in performing basic arithmetic
• Ability to work independently and exercise appropriate decisions with minimum supervision
• Strong communication skills to interact with persons of various social, cultural, economic, and educational backgrounds
• Experience in working as part of a team, establishing and maintaining cooperative working relationships with all staff members, management and the public
• Skill in organizing and prioritizing assignments

Responsibilities

• Serve as first point of contact at front desk (triage calls, greet visitors, and check in patients)
• Coordinate patient care, including referral process and surgery scheduling
• Conduct patient interviews and complete encounter registrations
• Schedule and confirm appointments
• Collect and verify patient demographic and financial information
• Provide pre-operative and post-operative instructions, including authorization details and estimated financial liability
• Verify insurance benefits and document for financial review
• Monitor patient accounts for status changes
• Obtain and manage radiological studies (X-rays, CT scans, MRIs) and other diagnostic test results
• Other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Educational Services