Patient Care Coordinator/Medical Scheduler

AIM Vein Services partner of My AIM Health • Chandler, AZ

408d • $37,440 - $45,760

About The Position

The Patient Care Coordinator/Medical Scheduler at AIM Vein Services plays a crucial role in ensuring the efficient operation of the medical office while providing outstanding service to patients. This position involves administrative support, patient care management, and effective communication to enhance the patient experience. The coordinator will be the first point of contact for patients, requiring strong interpersonal skills and the ability to manage multiple priorities in a fast-paced environment.

Requirements

• High School Diploma or GED equivalent; Associate's Degree preferred.
• 1+ years' customer service experience; in a healthcare setting preferred.
• 1+ years' EMR systems experience preferred.
• 1+ years' knowledge/experience of medical insurances.
• 1+ years' Procedure/Surgery Scheduling experience.

Nice To Haves

• Certified Medical Assistant certification (Preferred)
• BLS Certification (Preferred)

Responsibilities

• Enter patient demographic information needed for scheduling in the electronic medical record.
• Take and/or respond to telephone calls promptly to establish or confirm appointments.
• Schedule patient appointments relating to consultations, evaluations, and treatments; follow-up or re-evaluation.
• Warmly greet every patient upon arrival, obtain insurance information, and any other necessary data.
• Answer office phones and direct calls appropriately.
• Check in and check out patients.
• Call and/or text patients to remind them of upcoming appointments and to help them schedule testing for off-site services.
• Complete all necessary documentation in the patient's medical record in accordance with practice's charting policy.
• Verify insurance benefits and ensure all authorizations and referrals are obtained prior to the patients visit.
• Collect all amounts due at the time of service including co-pays, self-insured amounts, past due balances, and amounts for DME products.
• Respond to requests for information from patients, providers, and coworkers in a timely manner and with a positive attitude.
• Complete all end of the day reports, batches, and ensure all money is accounted for prior to leaving each day.
• Provide patients with support and guidance as needed.
• Work closely with the Front Office Manager, communicating concerns or issues as they arise.
• Maintain a professional work environment at all times.
• Room patients and take vitals when needed.
• Perform other duties as assigned.

Benefits

• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Vision insurance
• 401(k) matching

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED