Patient Care Coordinator - Medical Assistant- Hybrid/Remote
About The Position
The Medical Assistant- Patient Care Coordinator at Village Health Partners (now a part of Catalyst Physician Group) will handle inbound and outbound communications for our offices. These calls involve a wide range of clinical and administrative requests from patients, including appointment scheduling, visit preparation, medication refills and reconciliation, and follow-up care coordination. We're a purpose-driven organization, passionate about making a positive impact on the lives of our patients and providers. Join us and be part of a rapidly growing team that's truly making a difference! This position will be fully onsite for the first 90 days, then eligible for a hybrid remote/onsite schedule per manager's discretion. All minimum standards and performance metrics must be met to remain eligible for remote work. Active MA certification is required for this role.
Requirements
- Active Medical Assistant certification (CMA, RMA, or equivalent)
- Experience with medical EMR systems
- Knowledge of and adherence to OSHA and HIPAA rules and regulations
- Strong interpersonal and communication skills to interact effectively with patients and team members
Nice To Haves
- Previous experience in a Primary Care office setting
- Athena EMR experience
Responsibilities
- Communicate via phone, online chats, emails, and faxes with patients in a professional manner
- Use pre-defined clinical protocols to obtain and document required clinical information
- Identify special needs and take the proper steps to ensure patient appointments are scheduled appropriately
- Demonstrate the ability to multitask so that priority items are completed on time each day
- Appropriately escalate issues outside of existing protocols to meet the needs of the patient
- Update medical history based on the information provided by the patient
- Follow all HIPAA and privacy rules while discussing sensitive health information with the patient or their authorized delegates
- Schedule appointments and query clinical information from the EMR (e-Clinical Works)
- Meet performance and service level criteria
- Work well with a diverse group of professionals in a team environment
Benefits
- Compensation commensurate with experience
- Medical, Dental, Vision Insurance
- Short/Long term disability Insurance
- 401K with employer match
- Health Savings Account options
- Paid Holidays and PTO
- Referral Programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
