Patient Care Coordinator IV (Medical Assisant), Transplant Clinic – Full Time, Days (08HR)

Stanford Health Care•Palo Alto, CA

1d•$38 - $43•Onsite

About The Position

If you're ready to be part of our legacy of hope and innovation, we encourage you to take the first step and explore our current job openings. Your best is waiting to be discovered. Day - 08 Hour (United States of America) Key Responsibilities for this role include: • Facilitating patient flow across kidney, liver, and lung transplant services sharing a common space • Serving as Lead MA for the clinic, including ensuring patient throughput and day-to-day flow • Guiding PCCs with diverse backgrounds and various years of experience • Administering of SQ and IM medications along with vaccinations • Supporting in-clinic procedures, including stent removal • Designing improved workflows that optimize efficiency of clinic resources • Coordinating with the Clinic Manager to develop and advance training resources • Demonstrating excellent patient experience through anticipating and fulfilling unique needs and kind, clear, and informative interactions • Maintaining technical proficiency including experience with Epic and Microsoft Office products This is a Stanford Health Care job. A Brief Overview As the top-tiered level in the Patient Care Coordinator (PCC) ladder, a PCC IV has mastered PCC III responsibilities and is recognized as a subject matter expert and role model in our healthcare delivery process. The PCC IV should strive for excellence, fostering a culture of continuous improvement and serving as a mentor and example to other PCC team members. Locations Stanford Health Care What you will do Their responsibilities include, but are not limited to: Medical Transcription and Documentation: Capture provider-directed patient history, including present illness (HPI), past medical history (PMH), family and/or social history, and physical examination (PE). Document pertinent positives and negatives accurately. Medical Records Coordination: Assist providers by gathering and reviewing relevant information from nurses' notes, EMS reports, referral notes from other healthcare facilities, and prior hospital records such as admission notes, discharge summaries, and operative/procedure notes. Test Results Recording: Document procedures and results of laboratory tests and radiographic images efficiently and accurately. Patient Flow Management: Collaborate with the care team to ensure efficient patient flow, including patient transport coordination, exam room allocations, and emergency responses. Team Mentorship: Serve as a mentor to new PCC staff and support and guide all team members. Additional Duties: Fulfill higher-functioning duties as defined by the department. Workforce Health and wellness: Collaborate with inter-entity leaders to maintain and enhance an effective transitional return to work (TRTW) infrastructure, including a matching system for healthcare personnel in the TRTW program and departments with operational needs. Ambulatory Multispecialty: Auditing PCC charts Allergy Asthma Immunodeficiency Clinic: N/A Anesthesia: Authority to alter providers Schedule (must be signed off by SL Exec Dir to be qualified for level IV) Gynecology: Collaborate and attend gyn division meetings to report out about PCC challenges, improvements etc.

Requirements

High School Diploma or GED equivalent AND Medical Assistant Certification through a certifying organization approved by the Medical Board of California. All current SHC Patient Care Coordinators IVs as of 9/29/2024 must obtain CMA by 12/31/2025. In-lieu of CMA, an Athletic Trainer certificate is acceptable. In-lieu of CMA, a LVN (Licensed Vocational Nurse) license is acceptable.
At least six years of overall experience (Including external experience).
All levels require possession of knowledge, skills and abilities (job competencies) sufficient to function effectively at the level to which assigned.
Knowledge of and ability to use and apply medical terminology in performing his/her duties.
Knowledge of coding and billing regulations.
Knowledge of computer systems and software used in functional area.
Ability to speak and write effectively at a level appropriate for the job.
Ability to solve problems and identify solutions.
Ability to demonstrate customer service skills in interactions with all patients, families and staff, including high volume and stressful situations.
Ability to work independently as well as an integral part of the patient care team.
Ability to follow instructions and standard operating procedures.
Demonstrated familiarity, knowledge and understanding of home health, practice care coordination, clinical care skills.
Ability to demonstrate business communication skills including speak and write effectively at a level appropriate for the job (including legible penmanship/handwriting, knowledge of grammar and syntax and ability to write clear and concise clinical reports)
Ability to learn and grasp and update clinical knowledge on a regular basis (through HealthStream classes, continuing education and other work related courses and training) to adapt to an ever changing healthcare environment.
Ability to learn and understand population health and disease population concepts and practices; inventory methods and practices; motivation learning; customer relationships service concepts and practices.
Current American Heart Association Certification for Basic Life Support for Healthcare Providers required
CMA - Certified Or Registered Medical Assistant required

Responsibilities

Facilitating patient flow across kidney, liver, and lung transplant services sharing a common space
Serving as Lead MA for the clinic, including ensuring patient throughput and day-to-day flow
Guiding PCCs with diverse backgrounds and various years of experience
Administering of SQ and IM medications along with vaccinations
Supporting in-clinic procedures, including stent removal
Designing improved workflows that optimize efficiency of clinic resources
Coordinating with the Clinic Manager to develop and advance training resources
Demonstrating excellent patient experience through anticipating and fulfilling unique needs and kind, clear, and informative interactions
Maintaining technical proficiency including experience with Epic and Microsoft Office products
Capture provider-directed patient history, including present illness (HPI), past medical history (PMH), family and/or social history, and physical examination (PE). Document pertinent positives and negatives accurately.
Assist providers by gathering and reviewing relevant information from nurses' notes, EMS reports, referral notes from other healthcare facilities, and prior hospital records such as admission notes, discharge summaries, and operative/procedure notes.
Document procedures and results of laboratory tests and radiographic images efficiently and accurately.
Collaborate with the care team to ensure efficient patient flow, including patient transport coordination, exam room allocations, and emergency responses.
Serve as a mentor to new PCC staff and support and guide all team members.
Fulfill higher-functioning duties as defined by the department.
Collaborate with inter-entity leaders to maintain and enhance an effective transitional return to work (TRTW) infrastructure, including a matching system for healthcare personnel in the TRTW program and departments with operational needs.
Auditing PCC charts
Collaborate and attend gyn division meetings to report out about PCC challenges, improvements etc.