Patient Care Coordinator II-Bilingual Preferred - School of Dentistry

Creighton University • Omaha, NE

14d • Onsite

About The Position

Creighton University School of Dentistry is currently seeking a compassionate and adaptable individual to join our Front Desk Team as a Patient Care Coordinator II. This role is ideal for someone who thrives in a fast-paced clinical environment and is committed to delivering exceptional patient experiences, who is an empathetic, flexible, customer service-driven individual.
Join us in making a meaningful impact on patient care and clinic operations. We look forward to welcoming a new team member who shares our commitment to excellence and empathy.
Bilingual in English and Spanish languages preferred but not required.
Work Schedule: This is an 11-month, full-time position, generally 7:30am to 4:30pm Monday – Friday, with occasional evenings.
About Creighton School of Dentistry:
Our Dental Clinic is located in our state-of-the-art School of Dentistry, which opened in 2018 on the Creighton Campus, in the heart of downtown Omaha. Our clinic services over 45,000 patient visits annually and is comprised of 460 students, 100 full-time, and 70 part-time faculty.
About Creighton University:
At Creighton, you are part of something big. Your skills and passions unite with thousands of faculty, staff and students inspired to change the world. Here, we offer meaningful work driven by a 475-year-old Jesuit tradition committed to social justice and serving others. Through this tradition, we push the boundaries of innovation. We pursue new knowledge for the betterment of society. We seek to improve our world through Catholic and Jesuit values. And it all starts with you.

Creighton University is committed to providing a safe and non-discriminatory educational and employment environment. The University admits qualified students, hires qualified employees and accepts patients for treatment without regard to race, color, religion, sex, marital status, national origin, age, disability, citizenship, sexual orientation, gender identity, gender expression, veteran status, or other status protected by law. Its education and employment policies, scholarship and loan programs, and other programs and activities, are administered without unlawful discrimination. Creighton complies with all applicable laws and regulations governing equal opportunity in the workplace and in educational activities.
Applicants with disabilities needing reasonable accommodations to complete the application or hiring process should contact Human Resources at [email protected]. Creighton University seeks candidates who understand, respect, and can contribute to the University's mission and values.

Requirements

• High school diploma or equivalent
• 2-4 years related experience.
• Organizational skills and attention to detail required.
• Strong interpersonal and communication skills.
• Customer service experience in a healthcare or front desk setting preferred.
• Ability to multitask and remain organized in a dynamic environment.

Nice To Haves

• Bilingual in Spanish preferred, but all applicants will be considered.

Responsibilities

• Greet and register patients at the front desk, ensuring a smooth and welcoming check-in process.
• Serve as a patient liaison during clinic sessions to support access to care and enhance the overall experience.
• Manage patient admissions, scheduling, reassignment, and referrals.
• Facilitate clinical communications including faxes, letters, record requests, phone calls, emails, and data entry.
• Promote a positive and professional environment for both patients and student clinicians.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees