Patient Care Coordinator I - Specialty Pharmacy

Orsini Healthcare•Elk Grove Village, IL

3d•$23•Hybrid

About The Position

Responsible for contacting patients and/or caregivers to schedule a delivery and determine supply needs; picks and packs medical supplies to fill patient orders; accurately dispenses products in the computer system to generate a delivery ticket and/or prescription labels; confirms delivery tickets after delivery. Assists the pharmacist with the preparation and dispensing of medications and supplies using appropriate techniques and following Orsini policies and procedures.

Requirements

Illinois Pharmacy Technician License Required
Minimum 1 year experience in pharmacy or healthcare related customer service experience
High School diploma or equivalent

Nice To Haves

National Technician Certification, preferred
Previous Specialty Pharmacy experience, preferred

Responsibilities

Establish and continually build rapport with patient base
Monitor compliance/persistence of medications
Evaluate adverse reactions of patients
Experience in providing customer service to internal and external customers
Process and verify patient benefits and pay options as needed
Refer patients to clinical pharmacist or nurse as needed
Enter and update new and refill orders into workflow systems
Update tracking logs with order status and shipping information
Responsible for all data entry into multiple workflow systems for end to end order process.
Ensure timely processing of all patient orders per committed time frames
Pick, package, and ship patient orders when working onsite
Work in collaboration with intake and MD offices
Intermediate Knowledge of Microsoft Excel Required
Ability to work well in a team environment and provide support to other team members
Detail oriented, ability to prioritize workload, multitask, and work well in a fast-paced environment