Patient Care Coordinator/Hearing Care Professional Trainee (Administrative Assistant)

Beltone • Great Falls, MT

7d • Onsite

About The Position

Patient Care Coordinator/Hearing Care Professional Trainee - Great Falls, Montana Full time Are you detail-oriented and seeking to make a positive impact in a professional office environment? At Beltone, we believe that to provide our patients with premium service, we must value our employees and create a rewarding workplace. As a Patient Care Coordinator/Hearing Care Professional, you will be the face of our practice, dedicated to creating an extraordinary patient experience. Highlights Administrative Support: Perform general office duties and assist the Hearing Care Practitioner (HCP) with the patient process. Scheduling Mastery: Utilize the scheduling system efficiently to maximize testing opportunities in the office. Patient Outreach: Actively contact current, past, and potential patients through identified sources and track/report appointment results. Marketing & Community Engagement: Collaborate with the HCP to develop local marketing and sales activities, aiming to build community relationships and generate referrals. Professional Communication: Answer incoming phone calls and messages professionally, ensuring timely follow-up with patients. HIPAA Compliance: Process and document clinic forms accurately to ensure compliance with HIPAA and state laws (e.g., patient records, financial forms, and insurance contracts). Financial Management: Reconcile cash balance and manage accounts receivable and payable, including making bank deposits. Welcoming Environment: Maintain a clean and inviting office and work environment. Engage in training to become a licensed Hearing Care Professional while performing Patient Care Coordinator duties.

Requirements

• High School diploma or equivalent is required.
• 2 years of office experience is preferred.
• 2 years of customer service experience is preferred.
• Proficiency in MS Office is required.

Responsibilities

• Perform general office duties and assist the Hearing Care Practitioner (HCP) with the patient process.
• Utilize the scheduling system efficiently to maximize testing opportunities in the office.
• Actively contact current, past, and potential patients through identified sources and track/report appointment results.
• Collaborate with the HCP to develop local marketing and sales activities, aiming to build community relationships and generate referrals.
• Answer incoming phone calls and messages professionally, ensuring timely follow-up with patients.
• Process and document clinic forms accurately to ensure compliance with HIPAA and state laws (e.g., patient records, financial forms, and insurance contracts).
• Reconcile cash balance and manage accounts receivable and payable, including making bank deposits.
• Maintain a clean and inviting office and work environment.
• Engage in training to become a licensed Hearing Care Professional while performing Patient Care Coordinator duties.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees