Patient Care Coordinator (Float)

One Medical•San Rafael, CA

4h•$25•Onsite

About The Position

One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn’t your average doctor’s office. We’re on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health networks. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have been delighting people for the past fifteen years. In February 2023 we marked a milestone when One Medical joined Amazon. Together, we look to deliver exceptional health care to more consumers, employers, care team members, and health networks to achieve better health outcomes. As we continue to grow and seek to impact more lives, we’re building a diverse, driven and empathetic team, while working hard to cultivate an environment where everyone can thrive. As a One Medical Flex Health Navigator supporting our Senior patients (age 65+) on Medicare, you are focused on delivering exceptional care coordination and team assistance. This role is primarily serving patients with complex care needs who benefit from coordination, advocacy, and navigation through both virtual and in-person interactions. As a Health Navigator, you will serve as a crucial link between patients, our providers, and the broader healthcare system, ensuring seamless care delivery and improved health outcomes. This position offers the opportunity to make a meaningful impact on patient care while working in a dynamic, innovative healthcare environment committed to transforming the healthcare experience and outcomes for seniors. Our Flex Health Navigators lend support multiple offices in a MSA. You are passionate about improving healthcare outcomes for seniors, and excel at building trust and rapport with patients. You demonstrate strong problem-solving abilities, and adapt well to changing priorities and environments. You have a commitment to continuous learning and improvement to facilitate overall better healthcare outcomes for our patients.

Requirements

At least 1 year of experience in a high touch patient-facing healthcare role
Strong EMR system proficiency and comfort using healthcare technology platforms
Proficient in Google Workspace (Sheets, Docs, Slides) and adept at navigating multiple software systems simultaneously
Excellent written and verbal communication skills with demonstrated ability to collaborate effectively on diverse, multi-disciplinary teams
Self-motivated with proven ability to work independently, adapt to change, and proactively address challenges under pressure

Responsibilities

Manage comprehensive care coordination for senior patients, including specialist referrals, appointment scheduling, and follow-up with high-risk or disengaged patients
Conduct pre-visit screenings and post-visit check-ins to identify care priorities, gaps, and ensure continuity across internal and external care teams
Support preventive care by monitoring patient panels, conducting cognitive screenings, and resolving care gaps through proactive outreach
Provide patient education on chronic disease management using motivational interviewing and action-planning techniques
Contribute to daily clinic operations, including phone support, front desk assistance, and maintaining clinical spaces

Benefits

Paid sabbatical for every five years of service
Free One Medical memberships for yourself, your friends and family
Employee Assistance Program - Free confidential services for team members who need help with stress, anxiety, financial planning, and legal issues
Competitive Medical, Dental and Vision plans
Pre-Tax commuter benefits
PTO cash outs - Option to cash out up to 40 accrued hours per year
401K match
Credit towards emergency childcare
Company paid maternity and paternity leave
Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance
Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance
Malpractice Insurance - Malpractice fees to insure your practice at One Medical is covered 100%.
UpToDate Subscription - An evidence-based clinical research tool
Continuing Medical Education (CME) - Receive an annual stipend for continuing medical education
Rounds - Providers end patient care one hour early each week to participate in this shared learning experience
Discounted rate to attend One Medical’s Annual REAL primary care conference