Patient Care Coordinator (Float)

UnitedHealth Group • Everett, WA

293d • $16 - $33 • Onsite

About The Position

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. The Patient Care Coordinator (Float) functions as an integral member of the team and is the first point of contact for all persons inquiring about the provider's practice. The primary role is to organize the practice's daily activities and paperwork. The Patient Care Coordinator's communication, conduct, and performance should support the Polyclinic's efforts in becoming a High-Performance Organization. In this Float role, the Patient Care Coordinator will support multiple departments, including, but not limited to specialty surgery, OBGYN, dermatology, general surgery, & vision.

Requirements

• High School Diploma/GED (or higher)
• 1+ years of patient service and/or healthcare experience

Nice To Haves

• 2+ years of experience working in the healthcare industry
• 2+ years of experience in patient outreach
• Experience taking inbound and outbound calls
• Basic computer knowledge

Responsibilities

• Greet customers into the practice and provide instruction and/or direction as necessary both on the phone and in person
• Schedule and coordinate all patient appointments as directed
• Maintain an organized and clean work area, free of clutter
• Prepare all documentation and records with accuracy as directed or necessary for the patient's care
• Meet or exceed the performance measures established by the Practice Management Dept.
• Follow established policy and procedures related to the position
• Participate and contribute to a team-based environment
• Maintain a team supportive attendance record
• Understand and deliver quality customer service that is consistent with Optum's efforts in becoming a High-Performance Organization
• Follow OSHA/WISHA (including usage of PPE) guidelines
• Follow HIPAA regulations
• Adapt and perform effectively in a continuously changing environment, and in occasional difficult situations

Benefits

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life & AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Insurance Carriers and Related Activities
• Education Level: High school or GED