Patient Care Coordinator/ Call Center Representative

Manhattan Specialty Care•New York, NY

About The Position

Manhattan Gastroenterology is looking for a Patient Concierge/ Care Coordinator to join our team. We are looking for someone who is dependable, likes taking on challenges, and meets deadlines. Responsibilities: Under direct supervision, provides administrative and secretarial support related to coordinating patient care within the clinical practice Responsible for front-end revenue cycle processes, which includes but is not limited to, reconciliation of time-of-service payments for our Upper East Side location. Educates patients about the patient portal and encourages patient participation. Assists in explanation of pre procedural instructions. Recommends improvements to workflows to ensure maximum schedule utilization Maintains inventory of supplies and places orders Directly assists the medical director and director of operations Participates with special projects and performs other duties as assigned Receives and responds to patient inquiries. Resolves non-clinical inquiries and complaints Participates in special projects and performs other duties as assigned. Answer incoming phone calls to screen patients, answer questions, or schedule appointments Make outbound phone calls to patients, pharmacies, or insurance companies Ensure that providers are scheduled for best use of time (Optimized) Support clinicians by responding to telephone encounters Schedule patient follow-up appointments as requested Reach out to patients who are late to tele visits Send referral letters to referring physician Monitor and complete tickets via e-Clinical Works support portal Respond to patient inquiries Troubleshoot minor technological issues or escalate them to our helpdesk Liaison between call center agents and medical assistants Essential Functions: Medical office reception experience, including: Use of an Electronic Health Record (EHR) in your daily work Answering phones and multitasking in a fast-paced clinical practice Scheduling patient appointments Insurance verification Understanding of patient privacy rules and experience in a HIPAA-compliant practice Strong written and verbal communication skills Excellent customer Service Understanding of general medical practice workflows Ability to multitask accurately Enjoy working in team-based environment Training in New York with occasional days in the office Qualifications: Education: Bachelor’s Degree in Communications, English, Public Relations or related field, or the equivalent preferred or 5 years of experience in a similar role, preferably in a health care setting. Excellent oral/verbal communication and customer service skills required. PC skills including Microsoft Office required.

Requirements

Medical office reception experience, including:
Use of an Electronic Health Record (EHR) in your daily work
Answering phones and multitasking in a fast-paced clinical practice
Scheduling patient appointments
Insurance verification
Understanding of patient privacy rules and experience in a HIPAA-compliant practice
Strong written and verbal communication skills
Excellent customer Service
Understanding of general medical practice workflows
Ability to multitask accurately
Enjoy working in team-based environment
Training in New York with occasional days in the office
Excellent oral/verbal communication and customer service skills required.
PC skills including Microsoft Office required.

Nice To Haves

Education: Bachelor’s Degree in Communications, English, Public Relations or related field, or the equivalent preferred or 5 years of experience in a similar role, preferably in a health care setting.

Responsibilities

Provides administrative and secretarial support related to coordinating patient care within the clinical practice
Responsible for front-end revenue cycle processes, which includes but is not limited to, reconciliation of time-of-service payments for our Upper East Side location.
Educates patients about the patient portal and encourages patient participation.
Assists in explanation of pre procedural instructions.
Recommends improvements to workflows to ensure maximum schedule utilization
Maintains inventory of supplies and places orders
Directly assists the medical director and director of operations
Participates with special projects and performs other duties as assigned
Receives and responds to patient inquiries. Resolves non-clinical inquiries and complaints
Participates in special projects and performs other duties as assigned.
Answer incoming phone calls to screen patients, answer questions, or schedule appointments
Make outbound phone calls to patients, pharmacies, or insurance companies
Ensure that providers are scheduled for best use of time (Optimized)
Support clinicians by responding to telephone encounters
Schedule patient follow-up appointments as requested
Reach out to patients who are late to tele visits
Send referral letters to referring physician
Monitor and complete tickets via e-Clinical Works support portal
Respond to patient inquiries
Troubleshoot minor technological issues or escalate them to our helpdesk
Liaison between call center agents and medical assistants