Patient Care Coordinator/Budtender

Vireo Health-posted 14 days ago
Full-time • Entry Level
Dundalk, MD
501-1,000 employees
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We are seeking an energetic and flexible Full-Time Patient Care Coordinator/Budtender to join our growing dynamic team. A Patient Care Coordinator is responsible for working alongside a healthcare team in a retail cannabis dispensary environment. This role reports to the dispensary managers.

  • Participates in our startup team to help educate and safely deliver medication to medical cannabis patients.
  • Assists patients and caregivers through the dispensary process/experience
  • Helps to trains other team members in the use of cannabis-based medicines
  • Completes operational requirements by maintaining an organized work flow; verifying preparation and labeling of medications, verifying order entries and charges
  • Must comply with all state laws and regulations
  • Participates in recordkeeping and reporting necessary for State Compliance
  • Maintains safe and clean working environment by complying with custodial procedures, rules, and regulations. Must adhere to infection-control standards such as handwashing
  • Works on company initiatives to achieve set goals and performance indicators
  • Educates patients on the proper use and storage of medical cannabis medications
  • Assists patients in determining the best treatment course under the supervision of a registered pharmacist and in conjunction with a provider’s recommendation
  • Provides exceptional customer service to patients, potential patients, caregivers, and providers
  • Maintains cash register and accountability for assigned drawer
  • Completes opening/closing procedures as assigned
  • Utilizes computer systems and programs appropriately for daily operations such as patient communication, refill orders, making appointments and home deliveries
  • Assists with the incoming orders, shipments, and deliveries of supplies
  • Attends staff meetings, continuing education, as directed
  • Maintains and safeguards entrusted confidential information
  • Works with eCommerce platform to review and approve online orders and patient accounts
  • Assists patients in utilizing the eCommerce platform in order to obtain medical cannabis medications
  • Performs other duties as assigned.
  • A high school diploma and 1-3 years’ experience in a retail environment
  • Proficiency with MS Office required
  • Excellent communication skills, verbal and written
  • Ability to work in a team environment, as well as independently
  • Ability to handle multiple tasks simultaneously
  • Ability to work in a fast-paced environment
  • Adaptable to change in the work environment
  • At least 21 years of age as required by law
  • Weekend availability
  • Ability to pass background check and drug test as required by law (positive marijuana test is acceptable if applicant is a Maryland certified medical cannabis patient)
  • Experience working in a healthcare setting is preferred
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