Patient Care Associate - Queens

Planned Parenthood of Greater New York•Queens, NY

50d•$27 - $27

About The Position

As part of a multi-disciplinary team providing medical care, the PCA is responsible for patient intake in the clinic and front desk, obtaining complete medical history, provides education about human sexuality, family planning, abortion, colposcopy, LEEP and general health education, as applicable.

Requirements

Excellent customer service and communication skills
Ability to remain focused and calm in stressful situations
Excellent interpersonal and verbal skills
Superior oral and written communication skills
Ability to work effectively as part of team
High degree of comfort with electronic health record
Keen attention to detail
Excellent organizational skills
The ability to produce high quality work in a fast-paced environment with changing and/or competing priorities
Ability to exercise sound judgment and independent decision-making skills
Ability to produce reliable, high quality work with minimal direct supervision
Ability to follow HIPAA Policies and Procedures
Ability to work a flexible or extended schedule, including evenings and weekends, as operational demands require
High school diploma/GED
Valid State of New York Driver’s license preferred
Proof of immunization or immunity to certain communicable diseases (including influenza during the flu season and Covid-19) and testing for tuberculosis. These certifications are required by the NYC DOHMH Health Code, NYSDOH and OSHA.

Nice To Haves

Previous experience working with electronic health records
Proficiency in other languages preferred
Prior Planned Parenthood employment
Prior health care employment
Previous experience in a high-volume customer service role
Basic Life Support (BLS) certification.

Responsibilities

Monitor health screenings at front desk.
Greet all patients and visitors according to PPGNY standards and collect all pertinent demographic and billing information, including insurance verification, following PPGNY and NYSDSS guidelines.
Change and update patient demographics in electronic health record.
Initiate CVR (superbill) and activate electronic health record to start visit.
Sign appropriate consents and reception forms.
Manage walk-in clients according to availability in the schedule.
Answers phones and triages patient calls, including appointment management.
Scrub the schedule and prepare charts for next day services according to information required by visit type and services requested.
Process supply requests, collect payments and co-pays in accordance with PPGNY supply sales, cash handling, and banking policies. Reconcile audit reports to payments and prepare deposits.
Screen all patients for eligibility for in-state assisted insurance programs while assisting patients in completing these insurance applications if applicable.
Maintain waiting room and office area to ensure appearance is welcoming, private and professional.
Respond to patient requests.
Follow all safety and security procedures and guidelines.
Participate in health center/affiliate efforts to achieve established goals for productivity and revenue cycle.
Adhere to affiliate goals and policies on professionalism, wait time in-clinic and on the phone, and the system for addressing client complaints.
Other duties as assigned
Reviews the patient health history for completeness and records findings. Alerts APC regarding critical information about the patient chief complaint, history of present illness, and other patient information.
Documents competently in the electronic medical record using the correct PPGNY templates and forms
Assists in promoting optimum center operations, excellent patient service and compliance with both agency and funding source policies and regulations.
Participates in health center/affiliate efforts to achieve established goals for productivity.
Adheres to affiliate goals and policies on professionalism, wait time in-clinic and on the phone, and the system for addressing client complaints.
Assess flow of patients through health center to minimize patient wait times.
Assists in the orientation and training of new clinic staff, as indicated
Ensures charge capture and financial reporting by accurately documenting in EHR and completing CVR data as appropriate for all medical and counseling services provided.
Ensures access to interpreter services for patients with communication barriers.
Performs other duties as assigned
Provides health education and care related to sexual and reproductive healthcare
Provide accurate patient centered, non-judgmental, education according to MS&G and signs informed consent related to visit.
Performs laboratory tests as ordered, completes laboratory requisitions, and packages labs for transport according to PPGNY lab procedures. Runs Daily Controls
Performs clinic opening and closing duties; clinic and equipment cleaning; restocking supplies, etc. Reports facility and equipment issues, as indicated
Follows all lab and quality assurance protocols; uses appropriate personal protective equipment (PPE) and infection control precautions
Assists in abortion service in a variety of functions as needed, including abortion counseling, Products of Conception (POC) room, infections prevention float and assisting in surgical room.
Attends monthly didactics and incorporates information into daily care provision.
Maintains clinical skills and competencies as required by PPGNY, PPFA, and NYS DOH. Participates in annual competency checks and training for all new services, tests, and skills as assigned.

Benefits

Generous PTO and holiday schedule
Medical, dental and vision coverage options for you and eligible dependents
FSA, HSA, Commuter pre-tax reimbursement funds
Short- and Long-Term Disability, Free Basic Life and AD&D
401(k) Retirement Plan with Safe Harbor contributions after 1 year of employment

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume