Patient Care Associate

Vision Innovation Partners•Baltimore, MD

11d•$15 - $17

About The Position

At Vision Innovation Partners, we exist to protect and restore vision. Because Vision is our Mission, everyone at VIP focuses on providing great patient outcomes and experiences. A career at VIP provides opportunities for growth and development, and a culture centered on our Shared Values – PATIENTS. We are currently seeking a personable, energetic, professional Patient Care Associate to join our outstanding team! The Patient Care Associate is responsible for greeting the patients as they enter the practice, check-in, check-out, scheduling, and other administrative tasks.

Requirements

High School diploma or GED equivalent is required
Detail-oriented and ability to multitask
Exceptional customer service skills.
Ability to perform in a fast-paced environment.
Exceptional communication skills, both oral and written.
Knowledge of MS Office.

Nice To Haves

Knowledge of electronic medical records software is a plus.
Experience in healthcare is preferred but not required.
We are willing to train the right candidate.
Bi-lingual English/Spanish a plus

Responsibilities

Answer calls and assist patients with scheduling or general questions in regards to their appointment
Greeting patients professionally, both in person and on the phone
Quickly answering or properly referring questions and issues
Optimizing provider schedules and patient satisfaction with efficient scheduling
Notifying providers of patient arrivals
Comforting patients by anticipating anxieties and effectively answering questions
Ensuring availability of treatment information by retrieving and updating patient records
Verifying financial records and collecting patient charges while filing and expediting third-party claims
Maintaining office inventory and equipment by anticipating supply needs and expediting supply orders
Provide excellent customer service