Patient Care Associate Trainer

Planned Parenthood of Greater New York • Hempstead, NY

2d • $35 - $35

About The Position

The PCA Trainer works in conjunction with and provides individual hands-on training in service delivery to Health Care Associates (HCA’s), Patient Care Associates (PCA’s) and other clinical support staff. Creates training schedules and conducts staff sign offs. Observes work of clinical support staff to determine individual needs to improve level of proficiency in various aspects of responsibilities in need of improvement. PCA trainer is expected to float to NYC locations as needed for training purposes.

Requirements

• A demonstrated commitment to PPGNY’s mission related to bodily autonomy, health equity, gender and racial justice.
• A demonstrated commitment to learning about and enhancing practices related to racial equity and its impact on healthcare systems.
• Strong relationship building and communication skills, including an ability to work and build trust across cultural differences related to related to race, age, gender, gender identity and expression, sexual orientation, religion, ethnicity, national origin or ability; and to reflect on one’s personal identity with humility.
• Ability to provide compassionate, non-judgmental and culturally responsive care across race, class, age, gender, gender identity and expression, sexual orientation, religion, ethnicity, national origin or ability; and demonstrates deep sense of accountability to patient experience.
• Excellent customer service and communication skills.
• Ability to remain focused and calm in stressful situations.
• Excellent interpersonal and verbal skills.
• Superior oral and written communication skills.
• Ability to work effectively as part of team.
• High degree of comfort with electronic health record.
• Keen attention to detail.
• Excellent organizational skills.
• The ability to produce high quality work in a fast-paced environment with changing and/or competing priorities.
• Ability to exercise sound judgment and independent decision-making skills.
• Ability to produce reliable, high-quality work with minimal direct supervision.
• Ability to follow HIPAA Policies and Procedures.
• Ability to work a flexible or extended schedule, including evenings andweekends, as operational demands require.
• High school diploma/GED.
• 2 years of work experience as a medical assistant or applicable work experience at PPGNY.
• Valid driver’s license and/or access to reliable public or private transportation for travel between health centers.
• Proof of immunization or immunity to certain communicable diseases (including influenza during the flu season and Covid-19) and testing for tuberculosis. These certifications are required by the NYC DOHMH Health Code, NYSDOH and OSHA.

Nice To Haves

• BLS Certification.
• Previous experience working with electronic health record.
• Proficiency in other languages.
• Prior Planned Parenthood employment.
• Prior health care employment.
• Previous experience in a high-volume customer service role.
• Graduate of an accredited Medical Assisting program.
• Work experience in Sexual Reproductive Health.
• Work experience in Phlebotomy, Urinalysis, Pregnancy Testing, Rapid HIV Testing.

Responsibilities

• Provides “hands on” training in service delivery at each of the Centers.
• Working in conjunction with Clinical Leadership Team, observes and determines individual training needs.
• As required, works with individuals to improve level of proficiency in various aspects of responsibilities in need of improvement.
• Assists with chart audits and clinical support staff observations on a quarterly basis.
• Maintains standards of PPGNY and the NYC Health department with respect to sterilization of instruments, sterilization of equipment and reading of tissue.
• Collects pathology tissue for evaluation and inspection of all surgical tissue and reports abnormalities to provider. Assures that all HCA’s/ PCA’s are proficient in this function.
• Completes patient registration, reviews the patient health history for completeness and records findings. Alerts APC regarding critical information about the patient chief complaint, history of present illness, and other patient information.
• Assists in abortion service in a variety of functions as needed, including abortion counseling, Products of Conception (POC) room, float, infection prevention and assisting in surgical room.
• Documents competently in the electronic medical record using the correct PPGNY templates and forms.
• Assists in promoting optimum center operations, excellent patientservice and compliance with both agency and funding source policies and regulations.
• Participates in health center/affiliate efforts to achieve establishedgoals for productivity.
• Adheres to affiliate goals and policies on professionalism, wait time in- clinic and on the phone, and the system for addressing client complaints.
• Assess flow of patients through health center to minimize patient wait times.
• Assists in the orientation and training of new clinic staff, as indicated.
• Ensures charge capture and financial reporting by accurately documenting in EHR and completing CVR data as appropriate for all medical and counseling services provided.
• Ensures access to interpreter services for patients with communication barriers.
• Provides health education and care related to sexual and reproductivehealthcare.
• Provide accurate patient centered, non-judgmental, education according to MS&G and signs informed consent related to visit
• Performs laboratory tests as ordered, completes laboratory requisitions, and packages labs for transport according to PPGNY lab procedures. Runs Daily Controls.
• Performs clinic opening and closing duties; clinic and equipment cleaning; re-stocking supplies, etc. Reports facility and equipment issues as indicated.
• Follows all lab and quality assurance protocols; uses appropriate personal protective equipment (PPE) and infection control precautions.
• Attends monthly didactics and incorporates information into daily care provision.
• Maintains clinical skills and competencies as required by PPGNY, PPFA, and NYS DOH. Participates in annual competency checks and training for all new services, tests, and skills as assigned.

Benefits

• Generous PTO and holiday schedule
• Medical, dental and vision coverage options for you and eligible dependents
• FSA, HSA, Commuter pre-tax reimbursement funds
• Short- and Long-Term Disability, Free Basic Life and AD&D
• 401(k) Retirement Plan with Safe Harbor contributions after 1 year of employment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees