Patient Care Associate (PCA)

Sturdy Memorial Hospital•Attleboro, MA

1d•$18 - $27

About The Position

The Patient Care Associate (PCA) in a medical office setting provides direct patient support and clinical assistance to providers and nursing staff in an ambulatory care environment. This role is responsible for preparing patients for visits, obtaining and documenting clinical information, assisting with basic procedures, and supporting efficient patient flow throughout the practice. The PCA contributes to a positive patient experience by delivering compassionate, professional care while ensuring clinical areas are safe, organized, and compliant with regulatory standards. Education/Training High school diploma or equivalent is required

Requirements

Minimum of 1 year of experience in a medical office, ambulatory care, or healthcare preferred (or equivalent clinical experience)
Ability to obtain and accurately document vital signs and basic patient information
Knowledge of medical terminology and basic clinical procedures
Proficiency with electronic medical records (EMR/EHR) systems and basic computer skills
Strong communication and interpersonal skills, with the ability to interact professionally with patients, families, and healthcare team members
Ability to maintain patient confidentiality and comply with HIPAA and organizational policies
Demonstrated reliability, punctuality, and ability to follow established policies and procedures

Nice To Haves

Previous experience in an ambulatory or outpatient medical office setting
Familiarity with multiple EMR/EHR systems
Customer service experience in a healthcare or patient-facing environment
Knowledge of infection control practices and basic safety protocols
Strong organizational and multitasking skills
Ability to work as part of a collaborative healthcare team
Comfort in supporting diverse patient populations, including pediatrics, adults, and geriatric patients

Responsibilities

Clinical responsibilities include rooming patients, taking vitals, triage of patient phone calls, review charts, scheduling patients, responding to provider messages
Prepares exam rooms for providers between patient contact
Obtain prior authorizations (Office visits, Prescriptions, and procedures/surgeries)
Assist in the in-bound/out-bound referral process
Assist in scheduling new and established patient appointments as needed
Communicates well over the phone with patients and other healthcare professionals using professional communication skills and promotes leading practices phone standards
Evaluate patient phone calls
Assist in inbox management according to SMA policy
Monitor and work appropriately in Electronic Medical Record environment and office workflows
Ability to adapt in a busy office environment to meet care standards
Understanding of supply management processes and needs
Greet and check in patients, verify demographics and insurance information, and ensure accurate patient records in the EMR/EHR system.
Prepare patients for examinations and procedures, including taking vital signs, height, weight, and other routine measurements.
Assist providers and nursing staff during patient visits and minor procedures.
Document patient information, clinical observations, and visit details accurately in the EMR/EHR.
Maintain a clean, safe, and organized clinical environment, including disinfecting rooms and equipment between patients.
Ensure compliance with infection control, safety, and privacy regulations (including HIPAA).
Provide patient education and instructions as directed by the provider or nurse.
Schedule and confirm patient appointments, follow-up visits, and referrals as needed.
Support efficient patient flow by coordinating with clinical and administrative staff.
Respond to patient inquiries, both in-person and by phone, in a professional and timely manner.
Perform other duties as assigned to support patient care and clinic operations.