Patient Care Associate - Emergency Department (Rotating Schedule)

Beth Israel Lahey Health • Cambridge, MA

137d

About The Position

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Patients will receive care that meets their individual needs in all patient settings.

Requirements

• High school graduate or equivalent.
• Previous clerical experience (preferably in a healthcare setting).
• Medical terminology is preferred.
• Ability to read and write at level 8, as documented on 'Invest', the hospital's Employee Learning Laboratory software.
• An ability to set appropriate priorities and organize workflow.
• An ability to concentrate and pay attention to detail during frequent interruptions.
• Strong interpersonal skills are necessary to interface with support and professional staff and patients.

Responsibilities

• Acts as a resource to patients, families, and visitors upon entering the unit.
• Exhibits professional behavior while providing superior customer service to all who require information or assistance.
• Assists in coordinating patient communication by answering call lights and relaying timely and accurate information to nursing staff.
• Exhibits strong communication skills with professional telephone manners.
• Takes accurate messages and delivers the message in a timely fashion.
• Functions as a liaison between the patient care unit and all support services throughout the hospital.
• Maintains the flow of medical record information, ensuring all pertinent information is filed correctly and promptly.
• Maintains established stock levels of clerical supplies.
• Participates in the orientation of new staff.
• Responds to staffing needs of the healthcare team by cross-training and floating to other units as needed.
• Prints proxy list daily and updates proxy information to the current chart if applicable.
• Performs unit-specific tasks as identified on the unit checklist.
• Follows discharge procedures according to the checklist.
• Prints required documents and signs off on completed paperwork.
• Follows appropriate downtime procedures.
• Locates and supplies all downtime forms to staff as required.
• Attends the annual Safety Education Fair.
• Demonstrates the skills and judgment necessary to provide direct care to patients under the direct supervision of licensed personnel.
• Maintains current knowledge/certification.
• Demonstrates the skills and judgment necessary to provide non-direct patient care/support services to staff under the direction of licensed personnel.
• Follows the hospital exposure control plans/bloodborne and airborne pathogens.
• Assumes all other duties and responsibilities as necessary including one-to-one close observation of patients as needed.
• Assists with patient admissions to the PACU and preparing the recovery room.
• Takes patients' vital signs, including blood pressure, pulse, oxygen saturation, and temperature.
• Assists with patient positioning and comfort measures, ensuring proper alignment and support.
• Ambulates patients and assists with ADLs including toileting, dressing, and feeding.
• Assists the nurse in conducting post-operative assessments, including monitoring incision sites and dressing changes.
• Provides support to patients and their families during the recovery process.
• Assists with patient transfers to other units or discharge from the PACU.
• Maintains a clean and safe environment in the PACU, including restocking supplies and equipment.
• Collaborates with the nursing team to ensure efficient and effective patient care.
• Adheres to all hospital policies and procedures, as well as regulatory guidelines related to patient care and safety in the PACU.

Benefits

• Comprehensive compensation and benefits.
• Opportunities for continuous learning and growth.
• A culture that promotes innovation and a sense of belonging.

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees