Patient Care Associate - Ambulatory Care

City of New York • New York, NY

254d • $49,731 - $49,731

About The Position

The Patient Care Associate in the Pediatric Primary Care Clinic at NYC Health + Hospitals is responsible for performing a variety of health-related essential duties and responsibilities associated with patient care under the direct supervision of a licensed Nurse or other professional medical staff. This role includes clerical duties involving direct relationships with patients and is an integral member of the patient's care team. The position emphasizes a person-centered caring culture that values delivering compassionate, quality healthcare.

Requirements

• High school diploma or its educational equivalent.
• Successful completion of training courses including the performance of phlebotomy and electrocardiography (EKG).
• Holds or obtains a valid and current certification in Basic Life Support (BLS) through the American Heart Association (AHA).

Nice To Haves

• Current BCLS Certification.
• EKG and Phlebotomy Certification.
• Knowledge of Spanish or a second language preferred.
• 1 year of ambulatory care working experience preferred.

Responsibilities

• Greets patients arriving to the units, introducing themselves with name and title.
• Uses two patient identifiers to identify patients.
• Escorts patients to the exam room and prepares them for visits by performing vital signs including height and weight, pain, and pulse oximetry.
• Interviews clients and families to obtain personal and medical histories.
• Completes depression screening tool, HIV, domestic violence, and smoking cessation.
• Assists provider during examination as requested, providing necessary equipment and supplies.
• Instructs clients on preparation for laboratory and other tests, procedures, and medical visits.
• Offers HIV testing to all patients age 13 to 64.
• Obtains or instructs patients in obtaining specimens for laboratory testing.
• Performs venipuncture for blood specimens as ordered using 2 patient identifiers.
• Labels all specimens in front of the patient while the patient is in the room.
• Verifies specimen collected with requisition and prepares specimen for transport to laboratory.
• Prepares specimen containers and labels specimens during procedures for transporting.
• Performs all point of care testing as ordered and documents results in the Electronic Medical Record (EMR).
• Monitors and records refrigerator temperature in the laboratory and performs quality controls.
• Performs hearing and vision screening for age-appropriate patients or as ordered.
• Operates, tests, prepares, and maintains medical equipment for diagnostic, therapeutic, and/or treatment procedures.
• Documents all patient information and contact in the EMR and notifies the nurse on the unit immediately for any out of range values.
• Observes and reports changes in client's physical, mental, and/or emotional conditions to appropriate personnel.
• Assists with orientation and training of new employees as required.
• Performs CPR, basic first aid, wound care, and EKG testing as appropriate.
• Participates in pre-visit planning, daily clinical huddles, and other activities to meet Patient Centered Medical Home Standards.
• Identifies Care Gaps and works with the team to close gaps through proactive outreach, patient education, referrals, and needed services.
• Registers and discharges patients in the EPIC System.
• Adheres to standard workflows and completes EPIC work queues as assigned.
• Answers client inquiries and calls; schedules appointments and specialized tests.
• Coordinates and schedules appointments for one or more facilities.
• Contacts patients to reschedule appointments due to no shows or provider emergency.
• Makes reminder calls to remind patients of appointments.
• Prepares examination and treatment rooms; ensures an adequate supply of sterile and proper functioning instruments and equipment.
• Maintains inventory of the unit's practice equipment and supplies.
• Cleans and disinfects equipment after each patient use.
• Prepares dirty/soiled instruments for transport to central sterilization.
• Maintains a clean and safe work environment.
• Explains care being performed to the patient and answers any questions or concerns.
• Maintains patient confidentiality and adheres to HIPAA standards.
• Participates in quality improvement activities and performance improvement projects.
• Accesses interpretation services for patients as needed.
• Uses safe body mechanics to assist patients in and out of a wheelchair and on or off an exam table.
• Actively participates in Community Outreach Projects.

Benefits

• Competitive salary.
• Full-time employment.
• Regular shift during the day.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Executive, Legislative, and Other General Government Support
• Education Level: High school or GED