Patient Care Assistant

Planned Parenthood League of Massachusetts • Springfield, MA

14h • $24 - $24

About The Position

Planned Parenthood League of Massachusetts (PPLM) is the state’s leading provider and advocate of high-quality, affordable sexual and reproductive health care for all people, as well as a nationally recognized provider of comprehensive sex education and cutting-edge research. The Patient Care Assistant (HCA) plays a crucial role in delivering culturally responsive patient care. This position involves medical assisting, lab work, administrative and reception support—helping ensure every patient receives quality, respectful care in a welcoming environment.

Requirements

• High School Diploma/GED required; Medical Assistant Certificate preferred.
• Bilingual candidates strongly encouraged to apply (Mandarin, Spanish, Haitian Creole, Vietnamese, or Portuguese).
• Passionate about health equity, reproductive justice, and inclusive care.
• Comfortable working with diverse patient populations in fast-paced environments.
• Strong organizational skills and commitment to racial and gender equity.

Responsibilities

• Be the first point of contact—greeting patients, guests, and escorts with warmth and respect
• Manage check-ins, check-outs, appointment coordination, and contraceptive supply sales
• Measure and record vital signs; assist with clinical procedures and lab tasks under supervision
• Ensure accurate and respectful documentation in patient records
• Deliver health education and support informed consent processes
• Keep the health center safe, clean, and well-stocked in alignment with patient care protocols
• Collaborate with staff and contribute to a community of learning and respect

Benefits

• Competitive salary and benefits package.
• Opportunities for career growth and professional development.
• A supportive, team-oriented work culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED