Patient Care Assistant (PCA) - Receptionist

Lifepoint Health • Russellville, AR

3d • Onsite

About The Position

Saint Mary’s Regional Medical Center is part of Lifepoint Health, a diversified
healthcare delivery network with facilities coast to coast. We are driven by a
profound commitment to prioritize your well-being so you can provide exceptional
care to others. As a Patient Care Assistant joining our team, you're embracing a
vital mission dedicated to making communities healthier ®. Join us on this
meaningful journey where your skills, compassion and dedication will make a
remarkable difference in the lives of those we serve.

More About Our Team:
Our unit fosters a positive, patient-centered environment that is built on
teamwork, compassion, and clear communication.
Staff members support one another, creating a culture where collaboration is
valued, and everyone works together to provide safe, high-quality care.

How you'll contribute:
A Patient Care Assistant who excels in this role:
Performs a wide variety of clerical and clinical duties including, but not
limited to:

Requirements

• Education: High School diploma preferred.
• License: SRNA or EMT preferred.
• Certifications: BLS required; Handle with Care preferred.

Nice To Haves

• 1 year insurance authorization and billing, preferred

Responsibilities

• Answering phones, receiving and giving information, retrieving medical records for scheduled consultants.
• Processes referrals and schedules patient visits.
• Register patients in EMR.
• Create new recurring accounts at the first of each month.
• Conduct patient or guarantor interviews, explain hospital policies, financial responsibilities and patient rights.
• Obtains all appropriate signatures for necessary paperwork.
• Obtains pre-certification and verification of insurance benefits on radiation therapy patients.
• Follows up on insurance and or medical record information.
• Monitors patient flow.
• Assist patients into exam rooms and document patient vitals.
• Collaborates with other health care professionals to assist as needed when delivering direct patient care in accordance with the standards and expectations of the institution.
• Performs basic patient care as delegated and supervised by an APRN, including monitoring vital signs, possible blood glucose measurements, and accurate intake/output recording.
• Observes and promptly reports abnormal physical, mental, or emotional findings to nursing staff.
• Keeps exam rooms clean, safe, and appropriately stocked.
• Manages the tech desk; supports nursing/physician staff and department throughout.
• Documents care and activities per unit standards.
• Participates in performance improvement and required education; performs other duties as assigned.
• Performs other duties as assigned.

Benefits

• Comprehensive Benefits: Multiple levels of medical, dental and vision coverage for full-time and part-time employees.
• Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
• Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Professional Development: Ongoing learning and career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED