Patient Care Advocate

Serenity Mental Health Centers • Colorado Springs, CO

75d • $22 - $22

About The Position

Serenity Healthcare is redefining what mental wellness looks and feels like. We are looking for a Patient Care Advocate in Colorado Springs, CO, who will be part of our clinical support staff. In this role, you will listen to and guide patients, educate them on their mental wellness options, and ensure they feel truly seen, heard, and cared for. We are not looking for medical jargon; we are looking for heart. If you are compassionate, a great listener, and eager to help people heal, you will fit right in. We will teach you the clinical side; you bring the empathy, energy, and commitment to making every patient feel supported.

Requirements

• 2+ years of full-time, high-quality customer-facing experience
• Authentic people skills – you build trust easily and connect genuinely
• Ability to handle concerns with empathy and guide to solutions
• A handle on the details and cool under pressure, even when juggling a lot
• Strong written and verbal communication – clear, calm, and professional

Responsibilities

• Guiding patients through their mental wellness options, making education on TMS treatment simple and supportive
• Listening with care and documenting the details of mental health status, symptoms, and medication history
• Teaming with providers for a seamless transition from consultation to treatment
• Making care plans clear, empowering patients to feel confident every step of the way

Benefits

• Competitive pay
• Luxe-level benefits: We cover 90% of medical, dental & vision
• 401(k) – because your future deserves self-care too
• 10 PTO days (15 days after first year) + 10 paid holidays to rest, reset, and recharge
• Shortened work week (three 13-hour shifts)
• Huge growth/promotion potential as we continue to expand

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees