Patient Care Advocate | Kyle | Tuesday - Friday, 5:30a - 4p

Radiology Partners • Kyle, TX

1d • Onsite

About The Position

Since its inception in 1954, Austin Radiological Association (ARA Diagnostic Imaging) has been a cornerstone of healthcare in Central Texas. With a network of 17 state-of-the-art outpatient imaging centers and collaborations with 24 area hospitals, ARA is at the forefront of medical imaging in the region. Their partnership with Radiology Partners in 2019 has further enhanced their capabilities in AI technology, expanded their scale, and integrated them into a comprehensive national infrastructure. ARA is dedicated to providing exceptional career opportunities and keeping their team at the cutting edge of technology, valuing work-life balance and the personal well-being of all team members. The Patient Care Advocate displays exemplary customer service at all times with both internal and external customers, maintaining a positive, friendly, and caring attitude. This role involves greeting patients and visitors, determining the nature of their visit, and providing accurate, appropriate information. It also includes providing information regarding particular exams and procedures, including prep information, and preparing, processing, and maintaining all confidential records on new and existing patients. The advocate verifies patient identity, retrieves and processes current patient insurance information, and checks for exam authorization during check-in and billing processes.

Requirements

• High School Diploma or equivalent
• Excellent customer service and interpersonal skills
• Must demonstrate a pleasant, professional demeanor
• Ability to communicate clearly and tactfully, verbally and in writing, and to motivate others
• Must have excellent organizational skills and attention to detail
• Knowledge of medical reception tasks, clinic procedures, medical terminology and paperwork processing requirements

Responsibilities

• Displays exemplary customer service at all times with both internal and external customers including a positive, friendly and caring attitude
• Greets patients and visitors, determines the nature of their visit and provides accurate, appropriate information
• Provides information regarding particular exams and procedures including prep information
• Prepares, processes, and maintains all confidential records on new and existing patients
• Verifies patient identity, retrieves and processes current patient insurance information and checks for exam authorization during check in and billing processes

Benefits

• Competitive Benefits package – Eligibility starts the month after hire, with tiered options to choose from
• Compensation Reviews, Career Growth Opportunities
• Flexible Remote Schedules
• Generous PTO Plans and Paid Holidays
• Proudly Certified as a Great Place to Work for Five Consecutive Years

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees