Patient Care Advocate | Rock Creek | M-F, 8a- 5p

Radiology Partners • Plaza, ND

20h • Onsite

About The Position

Austin Radiological Association (ARA Diagnostic Imaging), established in 1954, is a leading healthcare provider in Central Texas with 17 outpatient imaging centers and collaborations with 24 area hospitals. Since partnering with Radiology Partners in 2019, ARA has enhanced its capabilities in AI technology and integrated into a national infrastructure. The organization is committed to offering exceptional career opportunities, staying at the forefront of technology, and promoting work-life balance and personal well-being for its team members. The Patient Care Advocate role involves providing exemplary customer service to both internal and external customers with a positive, friendly, and caring attitude. Key responsibilities include greeting patients and visitors, providing information on exams and procedures, preparing and maintaining confidential patient records, verifying patient identity, processing insurance information, and checking for exam authorization during check-in and billing.

Requirements

• High School Diploma or equivalent
• Excellent customer service and interpersonal skills
• Must demonstrate a pleasant, professional demeanor
• Ability to communicate clearly and tactfully, verbally and in writing, and to motivate others
• Must have excellent organizational skills and attention to detail
• Knowledge of medical reception tasks, clinic procedures, medical terminology and paperwork processing requirements

Responsibilities

• Displays exemplary customer service at all times with both internal and external customers including a positive, friendly and caring attitude
• Greets patients and visitors, determines the nature of their visit and provides accurate, appropriate information
• Provides information regarding particular exams and procedures including prep information
• Prepares, processes, and maintains all confidential records on new and existing patients
• Verifies patient identity, retrieves and processes current patient insurance information and checks for exam authorization during check in and billing processes

Benefits

• Competitive Benefits package – Eligibility starts the month after hire, with tiered options to choose from
• Compensation Reviews
• Career Growth Opportunities
• Flexible Remote Schedules
• Generous PTO Plans and Paid Holidays
• Proudly Certified as a Great Place to Work for Five Consecutive Years

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees