US Virtual - Patient Care Advocate - Remote but restricted location

VXI Global Solutions•Dallas, TX

4d•$15•Remote

About The Position

It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business. J ob Tit le : Patient Care Advocate Job Location: Remote Eligible Locations: Candidates must reside in one of the listed counties to be considered for this role. Florida: Brevard County, Broward County, Palm Beach Georgia: Sumter County, Jefferson County, Rockdale County, Fulton County, Douglas County, Decalb Count, Bulloch County, Newton Countu and Cherokee County Ohio: Miami County, Mahoning County, Trumbull County Texas: Tarrant County, Dallas County, Harris County, Travis County and Williamson County Mississip: Forrect County, Hinds County and Lee County Alabama: Autauga County, Montgomery County Arkansas: Desha County Pennsylvania: Elk County South Carolina: Dorchester County and York County About Us: We are a dedicated team focused on improving access to affordable prescription medications for patients. By partnering with insurance companies, healthcare providers, and pharmacies, we work to reduce the financial burden of medications, ensuring that patients can access the treatments they need without excessive costs. Role Overview: As a key member of our team, you will help patients navigate our Prescription Payment Plan. This involves working closely with patients, insurance providers, healthcare professionals, and pharmacies to ensure seamless enrollment, eligibility verification, cost-sharing, and prescription fulfillment.

Requirements

Experience in healthcare, insurance, or customer service (experience with prescription assistance programs is a plus)
Strong attention to detail and ability to navigate complex processes
Excellent communication skills for working with patients, healthcare providers, and pharmacies
A genuine passion for helping others and making a positive impact on their healthcare access
The ability to work efficiently and collaboratively within a team environment
A dedicated, quiet workspace with a door that closes, free from ambient noise.
A comfortable desk and chair setup that allows for the proper installation of necessary equipment.
Stable, high-speed internet with a minimum bandwidth of 10 Mbps downstream and 5 Mbps upstream.
A dedicated, quiet area where you can focus on delivering excellent customer service without interruptions.
Comfort with technology and ability to learn new systems quickly.
Ability to stay productive and manage your time effectively in a remote environment.
Strong verbal and written communication skills, especially in a virtual setting.
Ability to adapt to changing technologies and procedures while working remotely.

Responsibilities

Assist patients with enrolling in the program, ensuring all necessary personal and insurance information is provided and verifying eligibility.
Help patients confirm that their prescribed medications are covered under the program, and manage the approval process for eligible medications.
Reduce patients' out-of-pocket costs by applying the program benefits.
Manage copayments, coinsurance, and assist with additional copay assistance when applicable.
Coordinate with participating pharmacies to ensure the correct application of benefits during prescription filling, ensuring patients pay the reduced amount.
Support patients by ensuring they continue receiving medications at reduced costs, monitoring adherence to medication regimens, and ensuring continued eligibility.
Guide patients through annual renewals and inform them about any updates to the program or medication formulary.

Benefits

Hourly Pay : $15 per hour
Company-Provided Equipment: All necessary equipment will be provided.
Comprehensive Benefits : Full health insurance package including medical, dental, and vision coverage.
Cell Phone Benefits : $25/month per line for unlimited phone, text, and data (restrictions may apply).
Generous Referral Program : Earn $20 per paycheck for every person you refer—and your referral earns it too! No limits on payouts.
Comprehensive Training : Paid training to ensure you are fully prepared for success.
Career Growth : Opportunities for career advancement and professional development within a leading healthcare provider.
Work-from-Home Convenience : Save time, and money, and reduce your environmental footprint.
Inclusive Culture : We are an Equal Opportunity Employer, including individuals with disabilities and veterans.

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