Patient Care Advocate

Serenity Mental Health Centers • Lake Mary, FL

78d

About The Position

If you’ve ever thought about a career in healthcare but didn’t know where to start — this is your sign. Serenity Healthcare is redefining what mental wellness looks and feels like. In this role on our clinical support staff, you’ll listen and help guide patients, educate and encourage them toward better options for their mental wellness (especially when meds haven’t helped), and make sure they feel truly seen, heard, and cared for.

Requirements

• 2+ years of full-time, high-quality customer-facing experience
• Authentic people skills – you build trust easily and connect genuinely
• Ability to handle concerns with empathy and guide to solutions
• A handle on the details and cool under pressure, even when juggling a lot
• Strong written and verbal communication – clear, calm, and professional

Responsibilities

• Guiding patients through their mental wellness options, making education on TMS treatment simple and supportive
• Listening with care and documenting the details of mental health status, symptoms, and medication history
• Teaming with providers for a seamless transition from consultation to treatment
• Making care plans clear, empowering patients to feel confident every step of the way

Benefits

• Fulfillment – make a real difference for others as you help our patients ‘take back their lives’
• Shortened work week (three 13-hour shifts)
• Huge growth/promotion potential as we continue to expand
• Competitive pay
• Luxe-level benefits: We cover 90% of medical, dental & vision
• 401(k) – because your future deserves self-care too
• 10 PTO days (15 days after first year) + 10 paid holidays to rest, reset, and recharge

What This Job Offers

• Job Type: Full-time
• Number of Employees: 101-250 employees