Patient Care Advocate/Specialty Pharmacy Technician

KPH Healthcare Services•Flowood, MS

12d•$16 - $18

About The Position

Overview Scope of Responsibilities: Works under general supervision. Follows standard procedures to accomplish assigned tasks. May assist in orienting and training employees Job Summary: Responsible for all aspects related to entering of medication orders and customer service for patients in a call center environment.

Requirements

Attendance Requirements:
Must be available, and on-time for scheduled work shifts.
Must be able to work nights and weekends, as required.
Educational Requirements:
Minimum: High School Diploma or GED
Experience in a customer service-related field
Required (Mississippi Employees):
Registered with the State of Mississippi as a Pharmacy Technician
Special Conditions of Employment:
Drug test
Initial and continuous exclusion and sanction/disciplinary monitoring
Any and all additional eligibility requirements based on the specific position

Nice To Haves

Preferred: Pharmacy technician or related certification
Preferred: 6-12 months experience as a pharmacy technician

Responsibilities

Responsible for accurate data entry of incoming prescriptions, if required
Responsible for accurate selecting billing and shipping methods for incoming patient orders
Customer service coverage for incoming calls and directing incoming calls to appropriate staff as needed
Document patient reported information into TherigySTM
Provides resolution to customer service issues to ensure member satisfaction
Work with members to provide resolution to payment related issues on accounts/orders
Maintain and keep reasonable production as determined by supervisor
May assist in orienting and training new employees
Responsible for completing all mandatory and regulatory training programs
Perform other duties as assigned