Patient Care Advocate - Part-Time

Justice Cannabis Company • Bethlehem, PA

121d • $15

About The Position

The Patient Care Associate (PCA) is responsible for delivering an exceptional customer experience. This role ensures all sales are compliant with state regulations and that customer needs are heard and met throughout the sales process. This position is also responsible for ensuring transactions are accurately recorded in point-of-sale (POS) and inventory tracking systems. Most importantly, this role embodies the company's culture and brand image.

Requirements

• Two or more years of experience working in a retail or hospitality environment with cash handling responsibility.
• Demonstrated passion for delivering an exceptional customer experience.
• Fast-paced, high volume retail sales experience preferred.
• Must be at least 21 years of age and possess a valid driver's license or state ID.
• Professional written and verbal communication and interpersonal skills.
• Must have strong organizational skills, high attention to detail and the ability to multi-task.

Responsibilities

• Must be able to work a flexible schedule to include nights and weekends.
• Ensures the consistent delivery of an exceptional customer experience.
• Assists customers in product selection based on defined treatment plans and product availability.
• Achieves daily/weekly sales objectives by fulfilling customer requests and looking for opportunities to introduce new and alternative products.
• Continually develops communication and service skills to increase sales and generate positive reviews.
• Educates customers on product attributes and usage.
• Ensures customers are accurately logged into the patient tracking system.
• Performs sales transactions in compliance with all regulations governing the sale of cannabis products.
• Completes accurate sales documentation.
• Ensures transactions are entered in point-of-sale and inventory management systems in compliance with state regulations.
• Assists in maintaining a safe, clean, and organized dispensary environment.
• Complies with all Justice Cannabis Co. policies, procedures and practices governing sales and service.
• Complies with all safety and security protocols for dispensary staff.
• Performs administrative tasks (customer profile completion, sales tracking, etc.) as required.
• Answers phones, responds to voicemail, and takes phone orders.
• Establishes on-going relationships with dispensary customers.
• Completes customer profiles to assist in future sales and service opportunities.
• Maintains knowledge of new and existing products via vendor training, documentation, and cross-training with management, pharmacists, and senior sales consultants.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short- and long-term disability
• Paid time off

What This Job Offers