Patient Care Advocate (LVN) - Hospice

Mission Healthcare Services Inc•Concord, CA

59d

About The Position

Mission Healthcare, located in seven states, is the largest home health and hospice company in the western United States. We have a critical mission-to take care of our people. We provide a comprehensive array of services that meet the needs of patients and families across the healthcare continuum. We believe our people, partners, patients and their families deserve care delivered with Compassion, Accountability, Respect, Excellence and Service (CARES), Mission Healthcare's core values. By joining our team, you will have the opportunity to impact patient's lives daily and grow your career in a culture of collaboration, compassion, and commitment. We are excited to continue to grow our mission family! Benefits offered: Medical, Dental & Vision Vacation, Sick & Holiday Paid Time Off Mileage Reimbursement Employee Assistance Program Flexible Spending & Health Savings Accounts Disability, Life and AD&D Insurance 401(K)

Requirements

Current LVN license with a minimum of one (1) year of experience in a healthcare office, preferably in hospice.
Proficient in computer systems and documentation.
Strong customer service and time management skills.
Working knowledge of healthcare regulations, CHAP standards, and payer practices.
Excellent communication, negotiation, and public relations abilities.
Demonstrates professionalism, emotional intelligence, and the ability to work across all organizational levels.
Strong commitment to excellence and alignment with company values.
Highly detail-oriented, organized, and capable of managing competing priorities.
Flexible schedule availability to meet business needs.
Team player with a collaborative, resourceful, and safety-conscious mindset.

Responsibilities

Assign clinical team members upon patient admission to ensure continuity of care.
Field patient care calls and assign staff to address emergent needs.
Support the clinical and marketing teams in obtaining records for compliance in Assisted Living and Skilled Nursing Facilities.
Assist Case Managers with medication re-orders and supply ordering as needed.
Coordinate Face-to-Face (F2F) visits for patient re-certifications; manage SNF MD/NP visit schedules.
Prepare re-certification worksheets for Interdisciplinary Group (IDG) meetings and assist with scheduling and facilitating IDG.
Ensure IDG Medical Director coverage is maintained.
Run weekly stand-up meetings with Case Managers and the Scheduling team to assign LVN visits appropriately.
Generate compliance reports for newly admitted patients to ensure timely completion of SC and MSW visits.
Make welcome calls to new admissions in collaboration with the DPCS or Clinical Manager.
Provide backup support to Scheduling and Intake Coordinators as needed.
Maintain compliance with all state, federal, and CHAP regulations regarding referrals and intake.
Implement and improve work methods and procedures to ensure policy-aligned admissions.
Foster and maintain positive relationships with referral sources.
Participate in quality assessment and performance improvement activities.
Maintain comprehensive knowledge of community resources and assist referral sources when needed.
Perform additional duties as assigned by management.