Patient Care Advocate I | Westlake

Radiology Partners • Austin, TX

1d

About The Position

Displays exemplary customer service at all times with both internal and external customers including a positive, friendly and caring attitude Greets patients and visitors, determines the nature of their visit and provides accurate, appropriate information Provides information regarding particular exams and procedures including prep information. Prepares, processes, and maintains all confidential records on new and existing patients. Verifies patient identity, retrieves and processes current patient insurance information and checks for exam authorization during check in and billing processes

Requirements

• High School Diploma or equivalent.
• Excellent customer service and interpersonal skills.
• Must demonstrate a pleasant, professional demeanor.
• Ability to communicate clearly and tactfully, verbally and in writing, and to motivate others
• Must have excellent organizational skills and attention to detail.
• Knowledge of medical reception tasks, clinic procedures, medical terminology and paperwork processing requirements.

Responsibilities

• Displays exemplary customer service at all times with both internal and external customers including a positive, friendly and caring attitude
• Greets patients and visitors, determines the nature of their visit and provides accurate, appropriate information
• Provides information regarding particular exams and procedures including prep information.
• Prepares, processes, and maintains all confidential records on new and existing patients.
• Verifies patient identity, retrieves and processes current patient insurance information and checks for exam authorization during check in and billing processes

Benefits

• Competitive Benefits package – Eligibility starts the month after hire, with tiered options to choose from.
• Compensation Reviews, Career Growth Opportunities
• Flexible Remote Schedules
• Generous PTO Plans and Paid Holidays
• Proudly Certified as a Great Place to Work for Five Consecutive Years

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED