Patient Call Center Representative (Vietnamese‑Speaking Required)

TEKsystems•San Diego, CA

2d•$25 - $25•Onsite

About The Position

Job Description • Answering phones to respond to inquiries made by patients, vendors, insurance companies and other medical facilities. Must be able to handle 60-80 incoming calls per day. • Efficiently and actively provides excellent customer service by properly greeting, listening, assisting, directing, and closing each call. • Re-scheduling patient appointments as required via telephone calls, SMS or messages received thru our Patient Portal • Screening and routing patient calls to other departments efficiently, insuring accurate registration, appointment scheduling and follow-up appointment scheduling in EMR • Taking clear and accurate messages on behalf of patients when completing an internal communication template. • Responding to patient’s questions and needs by editing, canceling, and rescheduling appointments as necessary according to clinic protocols. • Maintains a good working relationship and effective communication both within the department and with other departments for the benefit of the patient. • Demonstrates knowledge and understanding of SY Health programs and services. • Adheres to current department productivity and quality assurance requirements. • Other duties as assigned.

Requirements

100% onsite
Vietnamese
3 year of experience in customer service, call center or in a healthcare setting,
English fluency in both spoken and written language
Exceptional phone manner
Excellent interpersonal and communication skills
Ability to type 35 wpm with 90% accuracy.

Responsibilities

Answering phones to respond to inquiries made by patients, vendors, insurance companies and other medical facilities.
Handling 60-80 incoming calls per day.
Providing excellent customer service by properly greeting, listening, assisting, directing, and closing each call.
Re-scheduling patient appointments as required via telephone calls, SMS or messages received thru our Patient Portal
Screening and routing patient calls to other departments efficiently, insuring accurate registration, appointment scheduling and follow-up appointment scheduling in EMR
Taking clear and accurate messages on behalf of patients when completing an internal communication template.
Responding to patient’s questions and needs by editing, canceling, and rescheduling appointments as necessary according to clinic protocols.
Maintaining a good working relationship and effective communication both within the department and with other departments for the benefit of the patient.
Demonstrates knowledge and understanding of SY Health programs and services.
Adhering to current department productivity and quality assurance requirements.
Other duties as assigned.