Key Responsibilities: Review case history to ensure all means to obtain reimbursement from the insurance company have been completed and verify it is appropriate to move forward with the patient billing process. Notify the client via email alert or work list that one of their patients is entering the patient billing process. Answer questions from the client regarding a patient's case history. Call patients for updated insurance information. Call the patients to offer them financial assistance and payment plans. Review/approve statement balance. Send letters and billing statements to the patients. Send financial assistance applications to patients and process returned financial assistance documents. Comply with all Patient Billing process, system, and documentation SOPs (Standard Operating Procedure). Meet patient billing process time standards by completing assigned worklist tasks in a timely manner and/or reporting to management when assistance is needed to complete the tasks. Participate in team meetings by sharing the details of cases worked. Act as backup on answering incoming telephone calls as needed. Other duties as assigned Education/Experience: High School diploma or GED Four or more years of on-the-job experience Knowledge of health insurance terminology and the reimbursement process Possess superior customer service skills Detail oriented Ability to maintain confidentiality Previous experience working with patients and insurance Possess excellent written and verbal communication skills Ability to multitask, establish priorities, and work independently