Patient Billing/Services Representative III Certified (Hybrid) - Neurology

Washington University in St Louis • Saint Louis, MO

4d • $21 - $31 • Hybrid

About The Position

Serves as the lead to Patient Billing/Services Representatives; plans, organizes, gives direction, and assists in aspects of the front desk/scheduling team; coordinates office functions and performs specialized/technical duties with minimal supervision; serves as a liaison between consumers (staff, patients, healthcare professionals and general public) and advocates patients' needs.

Requirements

• High school diploma or equivalent high school certification or combination of education and/or experience.
• Assessment Based Recognition (ABR) - American Association of Medical Assistants (AAMA), Basic Life Support - American Heart Association, Basic Life Support - American Red Cross, Certified Medical Assistant (CMA) - American Association of Medical Assistants (AAMA), Certified Pharmacy Technician - Illinois Department of Financial and Professional Regulation, Certified Pharmacy Technician - Missouri Division of Professional Registration, Certified Pharmacy Technician - National Healthcareer Association (NHA), Certified Pharmacy Technician - Pharmacy Technician Certification Board , Pharmacist Technician - Illinois Department of Financial and Professional Regulation, Pharmacist Technician - Missouri Board of Pharmacy, Pharmacist Technician - Missouri Division of Professional Registration, Pharmacist Technician - Pharmacy Technician Certification Board , Registered Medical Assistant (RMA) - American Medical Technologists (AMT)
• Billing Systems And Third-Party Claims And/Or Medical Office Setting, Related Customer Service (4 Years)
• Basic Life Support certification must be obtained within one month of hire date.
• Basic Life Support certification (Online BLS certifications, those without a skills assessment component, are not sufficient to meet the BLS requirements).
• Registered/Certified Medical Assistant or successfully achieve Medical Assistant registration/certification or pass assessment-based recognition (ABR) exam or Pharmacy Technician licensure within 6 months of hire date or within a shorter time frame if noted by hiring manager.

Nice To Haves

• Communication
• Computer Literacy
• Confidential Data Handling
• Customer Service
• Data Entry
• Decision Making
• Epic EHR
• Fast-Paced Environments
• Interpersonal Communication
• Leadership
• Managed Care
• Medical Terminology
• Multitasking
• Office Equipment
• Organizing
• Scheduling
• Stress Management
• Telephone Communications
• Working Independently

Responsibilities

• Monitors the performance of the staff areas to ensure quality care and compliance with practice standards.
• Monitors and observes to ensure appointments are scheduled appropriately in accordance with departmental procedures to include scheduling transactions, registration review, pre-arrival processes and HIPAA acknowledgement notification and documentation using department-approved monitoring tools.
• Works with physician and/or appropriate personnel to appropriately triage patient phone calls, tasks and e-mails as needed.
• Assists in management of providers' schedules, scheduling templates and master schedules according to physician protocols and management direction.
• Assists in coordination of training, interoffice activities, schedules, programs, distribution of policy/procedure changes and related administrative needs; serves as primary trainer for new procedures and to new staff members in conjunction with manager.
• Assists in coordination of staff vacations, schedules and coverage.
• Assists with staff timesheets and distribution of accruals.
• Plans, schedules and/or carries out orientation program and staff training/development for established and new personnel under guidance of management.
• Coordinates ordering and monitoring of supplies, equipment, mail and related operational services as needed.
• Maintains required skills/competencies and participates in in-services, staff programs, continuing education and cross-training programs according to established standards.
• Complies with OSHA, state and federal regulatory sources/standards.
• Acts as backup for staff during peak times, vacations, illnesses.
• Prepares custom reports as directed by management.
• Participates in quality improvement activities to ensure appropriate clinical outcomes.
• Incorporates the Fish Philosophy and Principles into daily job activities.
• May provide Medical Assistant services to the department (MA certification required) as needed.
• Performs other duties as assigned.

Benefits

• Up to 22 days of vacation, 10 recognized holidays, and sick time.
• Competitive health insurance packages with priority appointments and lower copays/coinsurance.
• Take advantage of our free Metro transit U-Pass for eligible employees.
• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.
• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!
• We offer 4 weeks of caregiver leave to bond with your new child.
• Family care resources are also available for your continued childcare needs.
• Need adult care? We’ve got you covered.
• WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees