Patient Billing/Services Representative II-C - Gastrointestinal Center

Washington University in St. Louis

83d • $17 - $25

About The Position

The position involves obtaining insurance information, referral forms, and counseling patients on financial assistance when they are seen in the department for services. The role requires registering new patients, assisting with form completion, reviewing schedules for new patients, and calling patients with appointment reminders while obtaining necessary insurance information and referral forms. The individual will explain the billing process to patients and other staff, assist with basic account maintenance activities, and help patients with insurance questions regarding billing. Additionally, the role may involve providing Medical Assistant services as needed.

Requirements

• High school diploma or equivalent high school certification or combination of education and/or experience.
• Basic Life Support certification must be obtained within one month of hire date.
• Registered/Certified Medical Assistant or achieve Medical Assistant registration/certification within 6 months of hire date.

Responsibilities

• Obtain insurance information from patients and counsel on financial assistance alternatives.
• Register all new patients and assist with form completion.
• Review schedule for new patients and update when necessary.
• Call patients with appointment time reminders and obtain insurance information and referral forms.
• Explain billing process to patients and answer inquiries from patients and third-party payers.
• Assist with basic account maintenance activities.
• Assist patients with insurance questions regarding the billing process.
• Help staff with sending out reminder cards and other scheduling duties.
• Provide Medical Assistant services to the department as needed.
• Perform other duties as assigned.

Benefits

• Up to 22 days of vacation, 10 recognized holidays, and sick time.
• Competitive health insurance packages with priority appointments and lower copays/coinsurance.
• Free Metro transit U-Pass for eligible employees.
• Defined contribution (403(b)) Retirement Savings Plan with employee and university contributions starting at 7%.
• Wellness challenges, annual health screenings, mental health resources, mindfulness programs, and courses.
• 4 weeks of caregiver leave to bond with a new child.
• Tuition coverage for employees and their families, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED