Patient Billing Representative

Five Star Solutions • Huntsville, AL

3d • $14 • Remote

About The Position

We are seeking a detail‑oriented and customer‑focused Patient Billing Contact Center Representative to join our team. In this role, you will support our clients’ patient billing operations by providing exceptional service, accurate documentation, and a strong commitment to compliance.
This is a remote position for those that reside in = AL, FL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, WY

Requirements

• Experience in a call center, healthcare billing, or patient support environment preferred.
• Strong communication and problem‑solving skills.
• Ability to work with confidential information while maintaining compliance standards.
• Comfort using EMR, CRM, and related systems.
• High attention to detail and a patient‑first mindset.
• Problem-solving and transaction accuracy.
• Adaptability to evolving billing systems and standards.
• Organized, self-motivated, and team-oriented.

Responsibilities

• Handle incoming patient billing calls and inquiries, providing clear, professional, and empathetic support.
• Process and accurately document patient payment plans.
• Verify and update insurance information.
• Educate patients on billing concepts, statements, insurance coverage, and payment options.
• Document all call outcomes and related follow‑up actions in the client’s EMR and CRM systems.
• Maintain strict adherence to internal policies and all applicable regulations, including PCI and HIPAA.
• Support a positive patient experience with every interaction.
• Interpret and explain claim notes to patients.
• Verify and audit insurance information for completeness and accuracy

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees