Patient Billing Phone Representative - Entry Level - Full Time

Experity • Sioux Falls, SD

82d • $17 - $20

About The Position

Experity is the leading software and services company for on-demand healthcare in the U.S. We provide software solutions that remove complexities and simplify operations for 5700+ urgent care clinics across the country. We create, maintain, and support products to facilitate the complete on-demand healthcare experience: from patients finding clinics and making appointments, to checking in, to clinical documentation, and to the final bill paid by the patient. Our team is committed to changing healthcare for the better by innovating and revolutionizing on-demand healthcare for millions of patients across the country.

Requirements

• High School degree or equivalent
• At least one year of experience in physician office medical billing (preferred)
• Understanding of managed care (preferred)
• Knowledge of medical terminology (preferred)

Responsibilities

• Receive incoming calls and complete account follow-up
• Receive inquiries, concerns, or complaints related to patient accounts from patients, insurance carriers, employers, etc.
• Counsel patients regarding obligations related to account balances
• Review explanations of benefits for correct adjudication and payment according to applicable managed care contract terms and reimbursement
• Apply payments and adjustments to patient accounts as appropriate
• Review and update patient and insurance demographics as appropriate
• Maintain current understanding of applicable coding guidelines, state and federal regulations, and managed care guidelines
• Responsible for notifying management of any trends or denials
• Basic understanding of CPT, ICD-9, and HCPCS coding
• Responsible for resolution and appropriate refunding of credit balances. Includes working credit balance reports as needed
• Assist with training for new and established employees
• Other duties as assigned

Benefits

• Comprehensive coverage starts first day of employment and includes Medical, Dental/Orthodontia, and Vision
• All Team Members are eligible for synthetic ownership in Experity upon one year of employment with real financial rewards when the company is successful
• Employee Assistance Program includes counseling, legal resolution, financial education, pet adoption assistance, identity theft and fraud resolution
• Flexible work scheduling to manage work-life balance
• Generous PTO plan that increases with milestones
• Learning program foundation for career development
• Team building activities including family company picnic and holiday party
• Competitive pay, quarterly bonuses, and a 401(k) retirement plan with employer match

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Publishing Industries
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees