Patient Billing & Administrative Coordinator
About The Position
Audiology Services is a long-standing private hearing healthcare practice that has supported the Belmont community for nearly 40 years. We pride ourselves on truly personalized care — taking the time to understand each patient’s needs and delivering support with empathy, clarity, and professionalism. We are seeking a Patient Billing & Administrative Coordinator to manage insurance billing processes and support the front office in maintaining a smooth, welcoming patient experience. This role is ideal for someone who enjoys working behind the scenes and helping patients directly. Position Overview: In this role, you will: Verify patient insurance benefits and coverage Accurately enter and submit claims Follow up on rejections/denials and resolve issues Post payments and maintain accurate patient account records Communicate clearly with patients about balances and insurance questions You’ll also support the front office as needed with: Scheduling appointments Greeting and checking in patients Phone and general administrative support This is a collaborative role working closely with both clinical and administrative team members to ensure patients feel supported throughout their care.
Requirements
- 2 years of experience in medical billing or insurance coordination (audiology, ENT, PT/OT, dental, optometry, or similar private practice preferred)
- Familiarity with CPT, ICD-10, and HCPCS codes
- Comfort communicating with both insurance reps and patients
- Strong organization, follow-through, and attention to detail
- Ability to be adaptable and support a small practice team environment
Responsibilities
- Verify patient insurance benefits and eligibility
- Submit and track insurance claims; manage rejections and appeals
- Post patient and insurance payments; maintain accurate account records
- Communicate with patients regarding balances and billing questions in a clear, compassionate way
- Maintain HIPAA-compliant documentation and workflows
- Support front desk functions (check-in/check-out, scheduling, phones) when needed
Benefits
- Health Insurance (fully funded by the employer)
- Matching retirement plan
- Paid time off and Holidays
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
