Patient Benefits Specialist

United Energy Workers Healthcare•Murray, UT

3d•$15 - $18

About The Position

The Patient Benefits Specialist serves as a trusted point of contact for patients navigating the Energy Employees Occupational Illness Compensation Program Act (EEOICPA) and the Radiation Exposure Compensation Act (RECA). This entry-level role focuses on simplifying complex benefit processes, delivering compassionate patient support, and ensuring clear communication across internal teams and external partners. The ideal candidate is detail-oriented, service-driven, and committed to providing an exceptional patient experience.

Requirements

Prior customer service experience required; telephone-based experience preferred
Strong communication and interpersonal skills suitable for a liaison role
Proficiency with Microsoft Office and CRM systems
Demonstrated commitment to patient confidentiality and privacy
Ability to sit at a computer for extended periods
Regular use of hands and fingers to operate a computer, telephone, and keyboard
Ability to stand, sit, talk, hear, reach, stoop, and kneel as required
Close vision required for computer-based work
Regular, predictable attendance required to meet business needs

Nice To Haves

Familiarity with EEOICPA and/or RECA programs, or willingness to complete training

Responsibilities

Serve as the primary liaison for patients regarding medical-card benefits under the EEOICPA and RECA programs
Guide patients through program processes and ensure understanding of available benefits
Accurately enter, maintain, and track patient data using company systems
Build and maintain strong relationships with patients, authorized representatives, case managers, and internal teams
Utilize the company’s CRM system to document and update patient interactions
Deliver outstanding customer service with a focus on continuous improvement and patient satisfaction
Conduct patient satisfaction surveys and complete follow-up as needed
Clearly communicate processes, timelines, and benefits to patients and stakeholders
Schedule and manage follow-up calls based on individual patient needs
Provide virtual support during patient assistance events
Represent the company professionally while prioritizing patient needs
Perform other duties as assigned
May require travel between locations using a personal vehicle