Patient Attendant

Gundersen Health System • La Crosse, WI

411d

About The Position

The Patient Attendant role at Gundersen Health System is a casual, on-call position within the Patient Experience Department, primarily focused on providing exceptional customer service to patients and their families at the Onalaska Clinic. This position is essential in creating a welcoming environment and ensuring a positive first impression for patients upon their arrival.

Requirements

• Minimum of high school diploma or equivalent.
• At least 1 year in a role that works with the public.
• Exceptional customer service and communication skills.
• Friendly, approachable, and helpful demeanor.
• Adequate computer skills.
• Ability to push wheelchairs.

Responsibilities

• Greet, direct, escort, and assist patients and their loved ones to/from their destinations.
• Monitor parking and traffic at clinic entrances.
• Maintain wheelchairs to ensure cleanliness and safety.
• Demonstrate exceptional customer service and effective communication in all interactions.
• Adhere to Gundersen Health System mission statement, policies, and confidentiality standards.
• Follow procedures to request help for patients and visitors in need of urgent assistance.
• Respond to customer complaints, concerns, and compliments using appropriate resources.
• Facilitate check-in and check-out processes for visitors, patients, and other individuals.

Benefits

• Starting pay of $15.83 + more for experience.
• Flexible scheduling.
• An engaged team with a welcoming environment.

What This Job Offers

• Job Type: Full-time
• Industry: Hospitals
• Education Level: High school or GED