Patient Assistance Representative

Contentnea Health • Snow Hill, NC

6d

About The Position

Provides support to patients and helps them navigate the health services offered.

Requirements

• Possesses a basic level of written and verbal communication skills, computational and computer skills, and mathematical knowledge typically acquired through completion of a high school program.
• Possesses specific knowledge of scheduling and registration processes and practices.

Responsibilities

• Serves as the primary contact for patients seeking health care services.
• Responds to incoming calls.
• Follows customer service guidelines established by the organization.
• Documents all interactions and maintains accurate and detailed patient records.
• Creates patient health record.
• Verifies and updates patient demographics in Practice Management System.
• Identifies and resolves or escalates patient concerns to the appropriate department or supervisor.
• Schedules, reschedules or cancels appointments by following schedule templates.
• Confirms appointments by reaching out to patients or by using appointment reminder software.
• Supports patient care by identifying patient needs.
• Navigates patient’s account to offer information or support decision making.
• Directs phone calls to the appropriate person.
• Accesses and responds to patient messages in the appointment reminder platform.
• Adheres to established guidelines for patient assistance.
• Fosters interdepartmental communication by utilizing the appropriate communication tools consistently.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED