Patient Assistance Counselor

Family Health Center of Marshfield Inc • Mercer, WI

85d

About The Position

The Patient Assistance Counselor (PAC) plays a crucial role in interviewing and verifying insurance benefits for uninsured and underinsured patients, as well as following up on referrals to assess and address patient and member needs. This position involves carefully reviewing financial and medication assistance applications to ensure compliance with grant and other program funding requirements. Additionally, the Patient Assistance Counselor maintains a comprehensive understanding of healthcare coverage options available through local, state, and federal programs. They actively engage in outreach and enrollment efforts to connect patients with these essential resources, ensuring that individuals receive the support they need to effectively understand their healthcare options and benefits.

Requirements

• High school diploma or equivalent.
• One year experience in medical business office, insurance, or healthcare setting, or comparable experience.
• Basic Life Support (BLS) certification awarded within three months of hire.
• Certified Application Counselor (CAC) designation through the Centers for Medicare and Medicaid Services within three months from the start of the first CAC training period.

Responsibilities

• Interview and verify insurance benefits for uninsured and underinsured patients.
• Follow up on referrals to assess and address patient and member needs.
• Review financial and medication assistance applications for compliance with funding requirements.
• Maintain understanding of healthcare coverage options through local, state, and federal programs.
• Engage in outreach and enrollment efforts to connect patients with resources.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees