Patient Arrival Specialist

Emory Healthcare•Sandy Springs, GA

50d

About The Position

Are you an experienced Patient Arrival Specialist at Emory Healthcare, ready to advance your career? Emory Healthcare is looking for a Senior Patient Arrival Specialist to lead patient interactions, support team development, and ensure smooth, positive experiences for patients and their families. In this role, you will leverage your experience at Emory Healthcare to create a welcoming environment, mentor new associates, and drive patient satisfaction initiatives. As a qualified Patient Arrival Specialist at Emory Healthcare, the Senior Patient Arrival Specialist role requires that you use your knowledge to train new team members, and your skills to learn and manage advanced tasks. This position is open to internal applicants only.

Requirements

One (1) year of experience as a Patient Arrival Specialist Emory Healthcare.
Must be meeting performance expectations

Responsibilities

Warmly Greet Patients and Guests: Greet all patients, guests, and employees entering the facilities with a smile and appropriate salutation (e.g., good morning, good afternoon ).
Ensure a Positive Experience: Welcome all customers following the Emory Healthcare customer service model to create a warm, positive environment.
Assist with Check-In Process: Support patients with check-in, including using online applications and troubleshooting technical issues.
Effective Communication and Service Recovery: Communicate with patients, families, and staff to address concerns and resolve complaints in real-time, involving leadership as needed.
Maintain a Clean Environment: Keep entrances, waiting rooms, and storage areas tidy and sanitized, restocking supplies as needed.
Complete Administrative Tasks: Confirm and update patient demographics, manage registrations, update insurance information, schedule appointments, handle referrals, and collect copays.
Proactive Patient Rounding: Round on patients in waiting areas to ensure comfort and address immediate needs.