Patient Arrival Specialist

Emory Healthcare•Atlanta, GA

7d•Onsite

About The Position

Are you passionate about providing outstanding customer service and playing a key role in patient care? Join our team as a Patient Arrival Specialist, where you will serve as the first point of contact for patients arriving at Emory facilities. This is a unique opportunity to make a difference by creating a positive and smooth experience for every patient you encounter. Key Responsibilities: Warmly Greet Patients and Guests: Greet all patients, guests, and employees entering the facilities with a smile and appropriate salutation (e.g., good morning, good afternoon ). Ensure a Positive Experience: Welcome all customers following the Emory Healthcare customer service model to create a warm, positive environment. Assist with Check-In Process: Support patients with check-in, including using online applications and troubleshooting technical issues. Effective Communication and Service Recovery: Communicate with patients, families, and staff to address concerns and resolve complaints in real-time, involving leadership as needed. Maintain a Clean Environment: Keep entrances, waiting rooms, and storage areas tidy and sanitized, restocking supplies as needed. Complete Administrative Tasks: Confirm and update patient demographics, manage registrations, update insurance information, schedule appointments, handle referrals, and collect copays. Proactive Patient Rounding: Round on patients in waiting areas to ensure comfort and address immediate needs.

Requirements

High school diploma, GED, or equivalent preferred.
Must be at least 18 years of age and authorized to work in the United States.
Proficiency in English, with strong communication skills.
Strong interpersonal skills with the ability to work collaboratively in a team environment.
Basic digital literacy and comfort navigating software applications.
Ability to learn new processes, procedures, and software quickly, with attention to detail and accuracy.
Successful completion of software training upon hire.
Excellent attendance and reliability.

Responsibilities

Warmly Greet Patients and Guests: Greet all patients, guests, and employees entering the facilities with a smile and appropriate salutation (e.g., good morning, good afternoon ).
Ensure a Positive Experience: Welcome all customers following the Emory Healthcare customer service model to create a warm, positive environment.
Assist with Check-In Process: Support patients with check-in, including using online applications and troubleshooting technical issues.
Effective Communication and Service Recovery: Communicate with patients, families, and staff to address concerns and resolve complaints in real-time, involving leadership as needed.
Maintain a Clean Environment: Keep entrances, waiting rooms, and storage areas tidy and sanitized, restocking supplies as needed.
Complete Administrative Tasks: Confirm and update patient demographics, manage registrations, update insurance information, schedule appointments, handle referrals, and collect copays.
Proactive Patient Rounding: Round on patients in waiting areas to ensure comfort and address immediate needs.