PATIENT APT SERVICE SPECIALIST (12067)
About The Position
Independently create and schedule appointments within the electronic medical record. Gather patient-specific demographic and provider information; properly advise patients regarding the need for copayments, referral authorizations, and/or pre-service deposits. Respond to and interact with a variety of individuals including patients, customers, referring physicians, Allied Health staff and family members. Provide exceptional service; navigate multiple systems simultaneously and are available to talk with patients and healthcare professionals. Work with several complex scheduling workflows, managing telephone calls, online requests, and/or fax requests. Demonstrate and encourage team behavior and exceptional patient/guest experiences. Uphold and promote patient safety and quality.
Requirements
- High school diploma or equivalent required.
- Two years of customer service experience in call center, physician's office, or retail/service industry.
- Excellent customer service skills required.
- Strong typing/computer skills required.
- Basic understanding of insurance terminology required.
Nice To Haves
- Associate's degree preferred.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
