PATIENT APT SERVICE SPECIALIST_PT (11323)

CULLMAN REGIONAL • Cullman, AL

6d • Onsite

About The Position

Independently create and schedule appointments within the electronic medical record. Gather patient-specific demographic and provider information; properly advise patients regarding the need for copayments, referral authorizations, and/or pre-service deposits. Respond to and interact with a variety of individuals including patients, customers, referring physicians, Allied Health staff, and family members. Provide exceptional service; navigate multiple systems simultaneously and are available to talk with patients and healthcare professionals. Work with several complex scheduling workflows, managing telephone calls, online requests, and/or fax requests. Demonstrate and encourage team behavior and exceptional patient/guest experiences. Uphold and promote patient safety and quality.

Requirements

• High school diploma or equivalent required
• Two years of customer service experience in call center, physician's office, or retail/service industry
• Excellent customer service skills required
• Strong typing/computer skills required
• Basic understanding of insurance terminology required

Nice To Haves

• Associate's degree preferred

Responsibilities

• Create and schedule appointments within the electronic medical record
• Gather patient-specific demographic and provider information
• Advise patients regarding the need for copayments, referral authorizations, and/or pre-service deposits
• Respond to and interact with patients, customers, referring physicians, Allied Health staff, and family members
• Provide exceptional service
• Navigate multiple systems simultaneously
• Manage telephone calls, online requests, and/or fax requests
• Demonstrate and encourage team behavior
• Uphold and promote patient safety and quality

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees